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Old 07-22-2006, 06:43 AM   #1 (permalink)
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Unhappy Problem with Desktop Manager

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I installed the newest Blackberry Desktop manager on my laptop then connect my blackberry 8700g to upgrade the os since i just bought the phone andd I love the Zen themes. I says connected but when I click to launch Application Loader, here is what it said: "No system software was found on your device. Contact your syste, administrator or service provider for information on obtaining device software"
What have I done wrong? Did I miss anything, has anyone had such a problem like this
ps: I tried to unistall and re-install the software as far as restart my computer and the blacberry but it just won't work...
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Old 07-22-2006, 06:45 AM   #2 (permalink)
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First thing to do is to make sure you have downloaded and installed the latest handheld OS to your PC.

Then locate and delete "VENDOR.XML" from your PC C: drive

Restart Desktop Manager - it should work now.
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Old 07-22-2006, 06:53 AM   #3 (permalink)
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Awesome, thanks alot!
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Old 08-31-2006, 07:40 AM   #4 (permalink)
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I am having the same issues but do not understand what you mean by "download and install the latest handheld OS to the PC" - can someone help me on how to do this ?
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