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Old 07-29-2006, 07:53 PM   #1 (permalink)
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Default new 7100 user - redirection question

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I am a new 7100 user and I am using the desktop redirector. It worked great for several days, but today I started recieving messages without the message body - header only. If I restarted outlook and the redirector, it fixed the problem for a short time but it came back again. Any ideas? Thanks.
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Old 07-30-2006, 07:13 AM   #2 (permalink)
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Did you try calling Blackberry support? Sometimes you get someone who is pretty good?
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Old 07-30-2006, 07:24 AM   #3 (permalink)
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Desktop Redirector is only certified to work with an Exchange e-mail account. If you are not using Outlook and Exchange, you may not get much support from RIM. Or anyone else. Desktop Redirector is really old technology - in BlackBerry terms.
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Old 07-30-2006, 11:35 AM   #4 (permalink)
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I am using Exchange/Outlook. I did an uninstall/reinstall of the blackberry software on my computer and it is still sending blank messages.
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Old 07-30-2006, 01:01 PM   #5 (permalink)
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Open Desktop Manager and look in the Redirection settings. Check and see if there are any filters set.
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Old 07-30-2006, 02:31 PM   #6 (permalink)
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There are two filters, but neither are checked.
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