08-14-2006, 06:18 PM
Thumbs Must Hurt
Join Date: May 2006
Location: Red Stick
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I may not be reading closely enough, but I'm unclear if your GW accounts are set up through BIS or BES. It sounds like BIS because you have multiple mail account icons on your BB's home screen.
Something else useful to know would be what wireless carrier you're using (Sprint?).
Assuming it is BIS, did you set up your GW account yourself, or did your IT do it for you? If you did it yourself, here's something to consider: Try going to your BIS login and removing the GW account from it. This should make both GW account icons disappear from your BB. If it doesn't, you can remove the service book(s) for that account manually on your BB.
After that, re-add the account to BIS and see what happens. With any luck, just one new GW account icon should appear on your BB.
Anyway, if you clear up the BES/BIS/carrier details, one of the more technically astute forum members will be better able to help you.