Originally Posted by Treebeard
I then noticed that the date on the Blackberry was set incorrectly, I talked the user through changing the date and now she can see any new e-mails she is sent, but she still can not see the old ones.
BB's put the received emails in date order. The emails your user recevied when the date was incorrect were stored under the incorrect date. Find that date in the inbox, and you'll find your missing emails.