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Wendy 08-30-2006 05:25 AM

UK Based Help Please
I've recently started using a BlackBerry as I'll be travelling more with work and need access to email.

Unfortunately I can't get it to receive email (but sending is no problem). When I set up my account on my providers web-site no error messages flash up but the automated emails that should go into and immediately out of my Outlook Inbox just sit there. RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 is the subject heading.

My network provider is 02 and they don't seem to be much help. I'm not great with technology and there's no-one in the company that can offer any advice either.

Has anyone else had similar problems. Any simple terms, laymans advice would be greatly appreciated!

BBAdmin 08-30-2006 05:49 AM

Is this a BlackBerry Internet Service device which you've had to set up at

Wendy 08-30-2006 06:28 AM


The O2 email seems to work for both sending and receiving but my POP3 work email sends but doesn't receive.


BBAdmin 08-30-2006 07:17 AM

Check your mail forwarding, perhaps you need to set it up again. Reading the error in Outlook, have you installed Desktop Manager? If so I think you've installed the wrong version. Reinstall it and ensure you select BlackBerry Internet Service when installing.

Wendy 08-30-2006 08:28 AM

Thanks. I'll give that a try.

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