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Old 08-31-2006, 02:09 PM   #1 (permalink)
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Default MS Outlook Contacts Sync Conflict with 7130c...Help!

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I just purchased a 7130c and having trouble syncing my contacts from MS Outlook 2003. It starts to load my contacts and then sends a message "unable to write or update application data" and does not complete syncing of all my contacts. Does anyone have a fix to this issue...my calender syncs fine. Thanks
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Old 08-31-2006, 03:02 PM   #2 (permalink)
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Sounds like you have a corrupt or malformed contact in your address book.
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Old 08-31-2006, 03:03 PM   #3 (permalink)
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Do you have any D-lists setup in Outlook? I have heard of some users having various errors when they have distribution lists setup.
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Old 08-31-2006, 03:09 PM   #4 (permalink)
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Default checking

thanks for the guidance - I am checking on both suggestions right now
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Old 09-19-2006, 02:46 PM   #5 (permalink)
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Quote:
Originally Posted by smchartrand
thanks for the guidance - I am checking on both suggestions right now
Having same problem with my 7130 & Outlook contacts

Had a 7100 before & didnt have any problems when sync-ing

Went to sync the new 7130 & it copied 163 of the 300 (or so) contacts before coming up with the error


Please someone help???
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Old 09-20-2006, 03:53 PM   #6 (permalink)
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Default same problem

I am having the same problem. How do you fix it?
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Old 09-20-2006, 07:26 PM   #7 (permalink)
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I had the same issue...this is what a support person sent me earlier today...

Sorry for the length of this post.

The following is a Cingular ATG(R) eServer solution:

ID: KB45491

Fact Blackberry Desktop Manager

Fact Microsoft Windows 2000

Fact Microsoft Outlook

Fact IBM Lotus Notes

Symptom Error: "Unable to write or update application data."

Symptom Issues and errors

Cause
This error may be caused by one of the following:

Not enough storage space on the handheld.
Invalid characters in name or address fields.
No information entered in the contact
Handheld database is corrupted.


Fix
There are four possible causes of this error message.

Cause 1: Not enough storage space on the handheld

Create more space on the handheld by reducing the range of days with Intellisync. If additional storage space is required, remove applications from the handheld with Application Loader.

Reducing the range of days with Intellisync: Reducing the range of days restricts the number of appointments or events being transferred to the handheld. You can choose to transfer all items to your handheld, transfer only future items, or transfer items which fall between a range of days. Reducing the range of days will increase the amount of space on the handheld.

Start the BlackBerry Desktop Manager.
Select Intellisync.
Select Configure PIM.
Highlight Calendar.
Click the "Configure" drop-down and select Advanced Settings.
Select the Date Range tab.
Reduce the range of days and click OK.
Removing applications from the device:

Remove applications using Application Loader.

Cause 2: Invalid characters in name or address fields

There are invalid characters such as +, $ or % in the name or address fields of address book entries. The handheld is only able to read text. Any symbols appearing in the name or address fields are considered invalid characters and will cause the error.

Verify there are no invalid characters in the name or address fields of address book entries.

On the BlackBerry, scroll to and select the Address Book icon.
Select any entries with invalid characters.
Remove any symbols or invalid characters in the name or address fields.
Cause 3: There are Contacts in Outlook that do not contain information in the First Name, Last Name, or Company fields.

Verify that each Contact entry is assigned either a First Name, Last Name, or Company.

Open Outlook and go to the Contacts page.
Sort the contacts by Category in order to easily identify entries without names or companies.
Add data to at least one of these fields. Alternatively, delete entries without a First Name, Last Name, or Company.

Cause 4: Handheld database is corrupted

Clear the corrupted handheld database by connecting the handheld to your personal computer. Double click Backup and Restore > Advanced. Select the database for the application where the error occurred and click Clear.

Start the BlackBerry Desktop Manager.
Select Backup and Restore.
Select the database for the application for which the error occurred and click Clear.



Suggest a FixFor more information on this issue see RIM Technical Knowledge Center: KB-00729.
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