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webberry 08-31-2006 02:11 PM

7100g Not downloading any new e-mails
The message waiting indicator is steadily increasing as new e-mails are sent to the device (now over 200), but no new messages are actually received.

What can it be?

How can you tell if the device is "full" and doesn't have room to download any new messages.
Could it be something else?

The e-mail account is from BES.

Texas_Traveler 08-31-2006 04:00 PM

I would try resetting the BB. Turn off, pull out battery, wait 30 seconds, put it back in and see if it is better.

webberry 08-31-2006 04:03 PM

That was already tried.

Berry One 08-31-2006 06:31 PM

Have you spoke to your BES admin or IT support?

webberry 08-31-2006 07:06 PM

I called the wireless provider's technical support. The device was not full yet.
One of the service books was corrupt. After deleting the service book and regenerating the encryption key with the desktop manager software, it started to work from that point on.

I'm still curious what happens with your Blackberry is completely full and has no more local storage available to download new messages.
Has anyone ever completely filled their Blackberry?

NJBlackBerry 08-31-2006 07:14 PM

It will start to delete the oldest e-mails.

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