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Old 09-01-2006, 05:05 AM   #1 (permalink)
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Default help i cant's send email

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I have just upgraded to 8700g from 7290 and when i uploaded my email addresses i have now found that i cant send emails, receiving is fine, i get the following error message "unable to look up user indo in database"
i cant find any help elsewhere, any ideas??
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Old 09-01-2006, 05:48 AM   #2 (permalink)
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are you connected to bes or bis?
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Old 09-01-2006, 05:53 AM   #3 (permalink)
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i am on bis
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Old 09-01-2006, 02:47 PM   #4 (permalink)
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sounds like your sending w/ the wrong service book
open up one of the messages that failed to send...what does it say under send using?

it should only say web client if your on BIS 1.8
it should have an email address if your on BIS 2.0
if is says desktop then you should be on a BES or using redirector

if it says something it shouldn't go under your service books and delete the ones you don't need

hope this helps
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