Title says it all.
I currently have Tmo, but i have to say the call quality is HORRIBLE in NYC, my phone drops calls or has NO service throughout the city. In my office i cant use the 8700 unless i move to the windows in front of the building, not so with my coworkers who have cingular.
I've had TM for several years now and I rarely have problems with phone quality or service. I don't live in NYC though but I can't imagine it would be a problem area for TM being a big city and all. As 'wes000' said above, try calling TM and telling them your issues. *Try* to get yourself a teir 3 tech support person who may know the ins and outs of how the system works in NYC.
The other thing you can do is ask about it on this forum: It's a TMobile forum where alot of TM employees hang out. There's several sections you can post in but try the 'TMobile Coverage' section.
I live in NYC and also work primarily in the city and have T-Mo,and I rarely have situations where I am without service.I also have Cingular lines and find mostly that I have coverage in the same areas.
I use my 8700g w T-Mo all the time in NYC with rarely an issue. You may want to try another phone before making any switch. Often times, its the particular handset, not the service provider. I've had Cingular too, it was no better, no worse.
Switching from T-MO to cingular, or vice versa because of network is sometimes pointless. They are both on GSM (TDMA). Time Division doesn't suffer from degarding call quality like CDMA (even iDEN) networks do (I can't stand the call quality on CDMA and iDEN networks, its not as clear as the GSM carriers). T-MO and Cingular have roaming agreements in a few or most areas. You can normally see this if your using an unlock GSM phone.
I don't know about new york, but I live in California (los angeles market). 90% of the time both carriers will cover the same area's that I go to (some places will be stronger signal for one carrier), it used to be like 99% of places both would the same. They are both great carrier's, and if I wasn't with T-Mo, i'd be with cingular. I'm with T-MO cause it just saves me so much more money every month. I'd be paying at $30 a more with cingular (even more with other carriers) for what I got right now.
Sounds like to me that your phone could possibly be taking a dump. It could be your phone, get it warrant exchanged. And if it has the same problem, then you conclude that it is the coverage area of the carrier. Take it from a guy who's worked for every single carrier and has quite some technical and network experience.