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Old 09-04-2006, 02:05 PM   #1 (permalink)
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Question I need help with sprint 7130e

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i bought mine yesterday and the enterprise activation thing is still there and there isnt any browser or anything on it.. i can make phone calls and stuff and they sed it was activated but i cant figure out this browser/enterprise activation thing.. any help would be greatly appreciated
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Old 09-04-2006, 02:21 PM   #2 (permalink)
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Quote:
Originally Posted by emandevil22
i bought mine yesterday and the enterprise activation thing is still there and there isnt any browser or anything on it.. i can make phone calls and stuff and they sed it was activated but i cant figure out this browser/enterprise activation thing.. any help would be greatly appreciated

Might need to re-send the service books. And if you dont want to use Enterprise Activation hold down the Alt key and press in the track wheel at the same time and go to the Hide Application option.

EDIT:
You must have the Icon you are trying to hide selected.

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Last edited by TylerBoneZJoneZ : 09-04-2006 at 02:31 PM.
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Old 09-04-2006, 02:33 PM   #3 (permalink)
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well i hav sent the service books but they dont go to my bb and also i set up the email using my computer but the email doesnt work either.. cud it jus b a problem with how they set it up at the store or wat?
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Old 09-04-2006, 02:39 PM   #4 (permalink)
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JOC, did you also get the Sprint Blackberry plan for it? I have their unlimited for 39.99.
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Old 09-04-2006, 02:40 PM   #5 (permalink)
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im pretty sure i did but not sure how to check wat plan i hav on it
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Old 09-04-2006, 02:43 PM   #6 (permalink)
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Quote:
Originally Posted by emandevil22
im pretty sure i did but not sure how to check wat plan i hav on it

You need a blackberry data plan for your device to run like it should. Theres no way around it just call your service provider, they should have a special section dedicated to BlackBerry support. I know Sprint/NEXTEL does. Hope this helps!
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Old 09-04-2006, 02:45 PM   #7 (permalink)
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Quote:
Originally Posted by emandevil22
well i hav sent the service books but they dont go to my bb and also i set up the email using my computer but the email doesnt work either.. cud it jus b a problem with how they set it up at the store or wat?
Well if he is able to get in to sending the service books then he must have a BB Data Plan Right?
Who is your service provider?
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Old 09-04-2006, 02:45 PM   #8 (permalink)
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sprint
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Old 09-04-2006, 02:48 PM   #9 (permalink)
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Quote:
Originally Posted by emandevil22
sprint
Call 1-800-639-6111 They can help ya!
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Old 09-04-2006, 02:49 PM   #10 (permalink)
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whats that the number for?
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Old 09-04-2006, 02:52 PM   #11 (permalink)
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Quote:
Originally Posted by emandevil22
whats that the number for?
Sprint now together with NEXTEL
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Old 09-04-2006, 02:57 PM   #12 (permalink)
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do u think it wud work to jus download the stuff off the blackberry website cuz they hav that thing thats the software for the 7130e.. wud it work to download that?
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Old 09-04-2006, 05:15 PM   #13 (permalink)
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not really sure... you could give it a whirl!
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Old 09-04-2006, 07:19 PM   #14 (permalink)
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Here's the number for Sprint's CDMA BB support:
1-877-654-9111
This should help also.
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Old 09-04-2006, 08:42 PM   #15 (permalink)
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If you are trying to send the service books to your Blackberry, and they never arrive, you may want to make sure that you have your PIN number setup correctly.

Wrong PIN # - no e-mail.
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Old 09-05-2006, 12:57 AM   #16 (permalink)
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Don't know if this will help, but it took about 24 hours for my browser icon to show up on my Sprint 7130e. Funny thing is, I was on the phone with support, well, actually on hold, when the icon just magically appeared. Maybe it just takes a while for the plan and device to register with each other. In any case, a call to Sprint wouldn't hurt. Good luck.
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Old 09-05-2006, 11:55 AM   #17 (permalink)
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Quote:
Originally Posted by oldspice
Don't know if this will help, but it took about 24 hours for my browser icon to show up on my Sprint 7130e. Funny thing is, I was on the phone with support, well, actually on hold, when the icon just magically appeared. Maybe it just takes a while for the plan and device to register with each other. In any case, a call to Sprint wouldn't hurt. Good luck.

Right when you get the BlackBerry set up and get all your e-mails configured and your service books sent you should be able to do everything right then and there. I really don't know that much about setting one up seeing as my Nextel Rep. set it up for me.
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Old 09-05-2006, 11:12 PM   #18 (permalink)
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I had the same problem, called customer service, got the tech support dept. and had to do something called Provisioning. Darned if I remember what menu it was under, though. I think it downloaded the service books.
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Old 09-06-2006, 08:24 PM   #19 (permalink)
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Quote:
Originally Posted by Fierte
I had the same problem, called customer service, got the tech support dept. and had to do something called Provisioning. Darned if I remember what menu it was under, though. I think it downloaded the service books.

Provisioning should do it.

Options>Network>Click Wheel>Start provisioning
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Old 09-07-2006, 11:32 AM   #20 (permalink)
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I've had a few problems with this as well. I spoke with someone at Sprint that said it can take up to 24hrs for the entire sytem to recognize that you have a Blackberry with the Blackberry service. For future readers make sure that you are using the BLACKBERRY SERVICE PLAN and not the INTERNET SERVICE PLAN! They are two different items, currently cost the same amount, and you won't have the functionality the BB is known for with the wrong one. Second, after 24 hrs, and the account being correct, turn off the device. When you turn it on Provision it (using the directions that Calix provided). The Icon for the Browser will appear. If it doesn't you should be headed back to sprint for tech support (I reccomend going into a store at this point).
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