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Old 10-06-2006, 05:12 PM   #1 (permalink)
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Default Sprint PCS Connection Manager and 8703e

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Has anyone been able to get Sprint PCS Connection Manager and the Sprint BB 8703e to work? The software doesn't seem to recognize that my device is connected. Per the instructions, I installed the BB Desktop Manager software as well.

Thanks!
Sean
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Old 10-06-2006, 05:23 PM   #2 (permalink)
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maybe the is the java error

hehe

i donot quiet know about sprint pcs
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Old 10-06-2006, 09:02 PM   #3 (permalink)
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Did you have Sprint activate the "Phone as Modem" option? It doesn't cost anything extra, but the Connection Manager doesn't seem to work without it.

I was far too lazy to call and find this out, so I just bought Shark Modem instead. It works well for the infrequent tethering that I do.
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Old 10-06-2006, 09:39 PM   #4 (permalink)
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I was told by Sprint Technical Support that this option is already enabled when you purchase the 'BlackBerry Unlimited Data Pack for $39.99 per month' plan. I have an open ticket with Sprint with an estimated turnaround time of 35 hours. Yikes!
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Old 10-07-2006, 08:47 AM   #5 (permalink)
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I have got it working. The trick for me was to shut off the blackberry desktop and I was able to connect and use it. Also you need to make sure that after the software is installed, that there is a generic modem listed on one of the com ports in control panel/modems. In my case it was on COM4.
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Old 10-07-2006, 05:13 PM   #6 (permalink)
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As I anticipate bit_bucket's availability tonight as he offered to assist, I figure I post some details as to my problem.

1. Per bit_bucket, I checked with Sprint Tier 2 Technical Support and was told that PAM (Phone As Modem) was enabled on my account
2. BlackBerry Desktop Manager v4.1.1.9[Feb 24 2006]
3. Sprint PCS Connection Manager v3.01.029
4. Two RIM Virtual Serial Ports (COM4 and COM5) were created

Sprint's BB 8703e User Guide says to use BB DM v4.1 or later but they only offer v4.0 on their website. I have tried the download link on the BlackBerry website specifically for Sprint and their general download section for BB DM v4.1. The version specifically for Sprint creates two RIM Virtual Serial Port v2 whereas the general BB DM v4.1 creates two RIM Virtual Serial Port (what's the difference between v1 and v2?).

From what I have been reading on the Internet, when you install the BB DM, it's supposed to create the two RIM Virtual Serial Ports AND a new modem device through Device Manager (running Windows XP Pro SP2a).

When I checked the Microsoft Update website, there was an update to the RIM BlackBerry device drivers which I downloaded with no effect. When you uninstall the BB DM software, it seems to remove the latest drivers that you download from the Microsoft Update website as well.

Any help would be greatly appreciated as I've been banging my head against the wall for two days now with no success. I ported over from Verizon since Sprint has had EVDO in Hawaii since late last year and only now Verizon is slowly turning up the towers. Sprint's plans were also a lot cheaper and I am now saving about $10.00 even with my new Telenav service which I just added. I also get unlimited text messages and free nights/weekends from 7PM-7AM versus Verizon's 9PM-6AM. I only wished the Sprint PCS Connection Software worked as well as the Verizon VZAccess software did.
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Old 10-12-2006, 12:14 AM   #7 (permalink)
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Default Mine works great

I stepped through, with the exception of trying it without the blackberry desktop opening and not working, it has worked great. I had a 6700 prior, and this is basically the same speed. Very stable so far.
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