Originally Posted by bluberry kid
I'm not sure if your talking about the *22899, which is supposed to download updated software to your phone and get you on the network. I tried that, i just spent about an hour on the phone with tech support, got nothing accomplished, of course. So now someone is supposed to call me back within 24-48 hours from upper level tech support.
This is pretty horrible, having gone through 4 q's with data problems. Now they expect me to wait in my living room for them to call. I'm sure they'll call while I'm out at dinner or something. I just hope they can get this issue resolved, when verizon service works its good. When you have to deal with customer service its just depressing though.
The problem sounds as if they do not have EVDO provisioned on your acct...Call them and tell them that...If they tell you that it's automatically there with the BB unlimited plan, DON'T BELIEVE THEM, because they are wrong...Tell them to delete your acct and re create it, then add the BB unlim and make sure EVDO provisioning is there...
and then re activate..
should do the trick