BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-07-2006, 09:36 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Model: 9300
Carrier: AT&T
Posts: 90
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default unable to connect desktop and handheld

Please Login to Remove!

I have had an 8700c on BES (I am the admin) for four months. I am changing jobs so I removed my BES account and wiped my handheld. I uninstalled the Desktop software (version 4.2) and re-installed the desktop software. I chose the BIS option when re-installing the software. The handheld is working fine but when I attempt to connect to the desktop software it connects and then within a few seconds it fails and gives an error stating "Unable to connect the handheld device. Check your connection and try again". This worked when I was under BES. Is it possible that there are registry entries lurking around from the BES configuration that is causing issues with the new BIS config?

Thanks,

Doug
Offline  
Old 10-09-2006, 05:21 AM   #2 (permalink)
CrackBerry Addict
 
JerryD's Avatar
 
Join Date: Oct 2005
Location: Brooklyn, NY
Model: 9000
OS: 5.0.0.106
Carrier: AT&T
Posts: 877
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by dlbrock
I have had an 8700c on BES (I am the admin) for four months. I am changing jobs so I removed my BES account and wiped my handheld. I uninstalled the Desktop software (version 4.2) and re-installed the desktop software. I chose the BIS option when re-installing the software. The handheld is working fine but when I attempt to connect to the desktop software it connects and then within a few seconds it fails and gives an error stating "Unable to connect the handheld device. Check your connection and try again". This worked when I was under BES. Is it possible that there are registry entries lurking around from the BES configuration that is causing issues with the new BIS config?

Thanks,

Doug
It sounds like your BES had an IT Policy that's preventing the device from connecting. To apply an IT Policy with all the settings cleared, follow the directions at: Unlocking the Blackberry
__________________
.
.
J

Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.