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Old 10-09-2006, 02:07 PM   #1 (permalink)
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Default TMo Modem Issue

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When following the directions for using the BB as a modem I get the following lines in the diagnostic querty modem field I get the following message - opposite of the information provide in this forum -
AT+FCLASS=2 command not supported
AT#CLS=? Command not supported
AT+GCI? Command not supported

Can anyone tell me what wrong with this and how to fix it or do I need to purchase the Shark modem program

Thanks.
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Old 10-09-2006, 02:19 PM   #2 (permalink)
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Windows is trying to see if the modem supports a particular command (it doesn't). Nothing to worry about. You do not need shark modem, the T-Mobile 8700g should work just fine.
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Old 10-09-2006, 04:04 PM   #3 (permalink)
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Quote:
Originally Posted by RoadBerry
When following the directions for using the BB as a modem I get the following lines in the diagnostic querty modem field I get the following message - opposite of the information provide in this forum -
AT+FCLASS=2 command not supported
AT#CLS=? Command not supported
AT+GCI? Command not supported

Can anyone tell me what wrong with this and how to fix it or do I need to purchase the Shark modem program

Thanks.
as per d_fisher, you should have nothing to worry about it. Go thru the how-to [User] HOWTO: Use BlackBerry As Modem For Laptop! to setup your 8700g as your modem and you should be all set.
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Old 10-14-2006, 02:51 PM   #4 (permalink)
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Unhappy Recommendations didn't work

I followed the advice given and still am not able to connect to the internet using the BB as a teether. The modem dials out but times out repeatedly and doesn't make a connection. After checking and double checking, the only difference I find is that I have COM3 and COM4 versus COM6 or COM11. Is this pertinent?
I tried to view more ports using the Device Manager but none were available. Is there a website or software or hardware that can provide the additional ports or am I just screwed (meaning I'm going to have to fork out for another computer)?

I really need to get this up and working for work fairly quickly. Any assistance is greatly appreciate.
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Old 10-14-2006, 02:54 PM   #5 (permalink)
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What number are you dialing out to? It should be

*99#

Do you have the proper Advanced string in there?

I just set up an 8100 via T-Mobile and it worked great.
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Old 10-14-2006, 03:28 PM   #6 (permalink)
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my 7290 works as a modem but not the 8700g, hmmm :/
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Old 10-14-2006, 03:37 PM   #7 (permalink)
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I set mine up using his intructions just fine. It works like a champ!
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Old 10-14-2006, 06:01 PM   #8 (permalink)
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can it be a device problem? coz my 7290 worked but not the 8700g.
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Old 10-14-2006, 07:36 PM   #9 (permalink)
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It's an absolute fact that the 8700g can be used as a modem. You say your 7290 works but not your 8700g. Are you using your 7290 and then your 8700g with the same dial up connection? If you're using two different devices under the same dial up connection, I bet that would cause confusion on your computer so that your 8700g wouldn't work.
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Old 10-14-2006, 08:32 PM   #10 (permalink)
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Arrow 8700g as a modem

I've followed all of the instructions given in the big fat FAQ section of the forum. I've even called customer support for TMo and they gave the same information as the forum. I am use an iTablet opposed to a traditional laptop and wondered if that difference was significant - I don't know?

My error messages say that my Com ports are being used by another device. I do have AT&T wireless stuff for accessing wifi at Barnes and Noble and some other places.

If you have been able to successfully use the TMo 8700g as a modem please help me out. I still need to know if there is a difference between Com3 and Com4 versus Com6 and Com11 - as stated in the directions listed on the forum.

Thanks
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Old 10-14-2006, 09:20 PM   #11 (permalink)
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The instructions in the FAQ sections are what I used and everything worked fine.
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Old 10-14-2006, 09:35 PM   #12 (permalink)
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I connect my 7290 using com2 and 8700g using com5. i tried switching both com2 and com5 on 7290, no problem there, but on 8700g thats another story. This might be a hardware defect?
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Old 10-14-2006, 09:39 PM   #13 (permalink)
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It sounds like your plugging in the 7290, it works, you unplug it and plug in the 8700g and it doesn't work. I don't think you can use the same dial up connection you created on Windows to make both devices work. There might be small differences in their modem drivers or Windows is only looking for the 7290, not your 8700g.
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Old 10-14-2006, 09:49 PM   #14 (permalink)
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"It sounds like your plugging in the 7290, it works, you unplug it and plug in the 8700g and it doesn't work." Exactomundo, ohwell....

Thanks though
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Old 10-14-2006, 09:52 PM   #15 (permalink)
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What you could try is creating two different Dial Up Connections. Leave the one you created for your 7290 since it is working. Start the process that you did for the 7290 all over again for your 8700g. That could work.
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Old 10-14-2006, 09:56 PM   #16 (permalink)
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Quote:
Originally Posted by RoadBerry
I've followed all of the instructions given in the big fat FAQ section of the forum. I've even called customer support for TMo and they gave the same information as the forum. I am use an iTablet opposed to a traditional laptop and wondered if that difference was significant - I don't know?

My error messages say that my Com ports are being used by another device. I do have AT&T wireless stuff for accessing wifi at Barnes and Noble and some other places.

If you have been able to successfully use the TMo 8700g as a modem please help me out. I still need to know if there is a difference between Com3 and Com4 versus Com6 and Com11 - as stated in the directions listed on the forum.

Thanks
The iTablet could be the problem. My friend tried to tether his 8100 to one, and found it couldn't be done. I don't have an iTablet, so I have no way of knowing this for sure, but it's my guess as to the problem.
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Old 10-14-2006, 09:59 PM   #17 (permalink)
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The TabletPC shouldn't be a problem. It has roughly the same OS as a desktop except it has a few more options to adjust to the fact that it has unique things like a touch screen.
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Old 10-15-2006, 01:48 PM   #18 (permalink)
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Arrow Hey Guys! I still need help

So far in this thread we have helped noeffectx solve his modem problem (glad thy solved it for you) and I've been chastized about my ability to follow directions. So let's try this another way:

1. I have repeatedly double checked the instructions and printed them out so that I can double check at each step. I've got the correct strings, phone numbers, etc. in the correct places.

2. I am dialing out to the correct TMo number *99#

3. The Com numbers don't really make a difference, mine are COM3 and COM4

4. The iTablet dials out but is not able to connect

5. I've called TMo customer service and their instructions are the same as the forums instructions

So we have eliminated some problems, but I'm new to the BB and don't know which way to turn next. Yes! I have searched the forum but I haven't been able to find a problem or solution similar to mine.

So I would hazard a guess that the next step to verify if this is a hardware malfunction and the device needs to be returned for an exchange or is this a software that can be remied by 3rd party programs. How do I test this out?

I have no problem connecting to the web directly from the blackberry or using any other functions.

So other than "it works great for me" or " I followed the directions and had no problems" does anyone have any other useful advice to offer. As I mentioned earlier, I need the BB to function in this capacity to conduct business.
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Old 10-15-2006, 05:56 PM   #19 (permalink)
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Quote:
Originally Posted by mymitsu3kgt
What you could try is creating two different Dial Up Connections. Leave the one you created for your 7290 since it is working. Start the process that you did for the 7290 all over again for your 8700g. That could work.

did that too, but without any sucess. ohwell, i'm going to try it on different pc, if that fails then its a hardware defect.

thanks again.
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Old 10-15-2006, 10:15 PM   #20 (permalink)
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Quote:
Originally Posted by RoadBerry
So far in this thread we have helped noeffectx solve his modem problem (glad thy solved it for you) and I've been chastized about my ability to follow directions. So let's try this another way:

1. I have repeatedly double checked the instructions and printed them out so that I can double check at each step. I've got the correct strings, phone numbers, etc. in the correct places.

2. I am dialing out to the correct TMo number *99#

3. The Com numbers don't really make a difference, mine are COM3 and COM4

4. The iTablet dials out but is not able to connect

5. I've called TMo customer service and their instructions are the same as the forums instructions

So we have eliminated some problems, but I'm new to the BB and don't know which way to turn next. Yes! I have searched the forum but I haven't been able to find a problem or solution similar to mine.

So other than "it works great for me" or " I followed the directions and had no problems" does anyone have any other useful advice to offer. As I mentioned earlier, I need the BB to function in this capacity to conduct business.
If you are still seeing the com port error and its showing the com port in use, that would be a good indicator of the problem. try installing it as a bt modem if you have a bt adapter for your tablet. do not install the desktop software.. just let windows find the bt modem adapter in the BB and see if you can get connected. If you don't want to go that route... try changing the com ports to something that is not in use on the usb connection..

i had nearly instant success by not following the directions and letting xp find the bt modem in the bb. then *99#. let us know. we're here to help.
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