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Old 10-10-2006, 09:37 AM   #1 (permalink)
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Default 7250 can't reply unless message opened

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I have a user with a Blackberry 7250. He can send and receive mail but he can not reply to a message unless he opens it first. I don't have this problem on my 8700. I am not sure.

Here are two relevant entries in the Event Viewer:


Event ID 20000
BlackBerry Alert
The description for Event ID ( 20000 ) in Source ( BlackBerry Alert ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: EventLog::DisplayEntries: Event log externally changed. Resetting connection..


Event ID 20000
BlackBerry Messaging A
{sdl@lawfirm.com} Send() failed: ERR_COULDNT_GET_ORIGINAL_MSG, Tag=72
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Old 10-10-2006, 09:48 AM   #2 (permalink)
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did u update u software to 4.1. If yes compose icon no longer. What you do hit message and hit c then u can compose. Their is a way to get compose icon back but i don't know
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Old 10-10-2006, 10:11 AM   #3 (permalink)
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Default Event ID 2000

This is a new installation of 4.1
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