I have been getting Word and Excel attachments via email. How can I open then to view? I see the attachment at the bottom of the email, but it does not give me an option to open.

In the message you will see something that says [# Attachments].

While that is highlighted, click the trackwheel, and select open attachment.

Gonna have to give us a little more to go on...are you:

- On a BES?
- sure you have attachment service that's not disabled by an IT policy?

Without knowing that, my only suggestion would be to resend the service books.

I had an issue with my attachment service on my BES account, and it turns out that when I'd wipe/reload, and then restore my backup, that the corruption was stored in the backup. If I wiped it, and then DIDN'T restore my backup, my attachment service was restored with no issue since then.

I am not on a BES. I have gmail and another POP3 account. I am using redirector on my desktop at work for exchange mail on outlook 2007. I get all the mail, but whe I get mail with a Word attachment...it doesn't give me the option to open. It reads "1 attachment"...then I go to the bottom and it reads: "application: checklist for classroom.doc (33K)." it doesn't give me the option to open the attachment. This particular attachment was redirected via the desktop redirector. Any ideas?

The Blackberry Redirector on the desktop will not re-direct the attachments. It will show that there are attachments but will not send on. That is one way they get around having a virus firewall.

You must use the Blackberry Internet Service to get attachments without a BES.

Tom Quinn

Try this: Forward the message to your @verizon Blackberry e-mail account. You should then be able to open the attachments in the forwarded message on your BB.

Can you forward the MS Exchange mail to the blackberry email address? Where would I do that...on my Outlook desktop or through redirector?

The BEST (but not the only) way to forward Exchange mail > your @vzw.blackberry.net account would be to:

1. Open ADU&C on a system where the ESM is installed. In ADU&C, goto View>Advanced Options

2. Create a new SMTP enabled contact in ADU&C. Set the smtp address to your @vzw.blackberry.net address. Unless you want this 'duplicate' contact to appear in the GAL, I would srongly recommend going to the 'Exchange Advanced' tab, and check the box next to 'Hide from Exchange Address Lists'.

3. Also via ADU&C, open the properties for your AD account that is associated with your exchange mailbox. Goto the 'Exchange General' tab, and select 'Delivery Options'. In the forwarding address section, click on 'Forward to' and select your new SMTP enabled contact.

4. Check the box that reads: 'Deliver messages to both forwarding address and mailbox'

5. Done.

This will forward ANYTHING sent to your Exchange mailbox directly to your handheld without having to worry about outlook rules, etc. If you want corporate exchange email, and do not have a BES server, this is THE best way to do it.

What is ADU&C and ESM? All I have in front of me is Outlook 2007 (on exchange) on my desktop. My university does not have a BES. Can I do it from my desktop Outlook?

ADU&C == Active Directory Users & Computers
ESM == Exchange System Manager

Unless you are an Admin, you will not have access to these. Contact your admin and ask him/her to do this.

Oh...OK...now I'm following ya! I don't have access to the active directory on the exchange server. I will forward your directions to the server admin and have him do it. Thanks for your help!

No problem. You're probably going to also want to go into the BIS, and chage the reply to address for your @vzw.blackberry.com email address to be your work email. You'll also want to set your display name in BIS to match your exchange display name

This way, anything sent to goes to your handheld via the @vzw.blackberry.com account. Then if you reply to the message from your handheld it is delivered to the recipient, and the display name will mislead them into thinking that the message came directly from your university account. If they choose to reply to your message, the reply will be sent to (and your handheld).

You can go the more elaborate route as noted, or you can simply do it manually from your BB on a one-off basis for messages where you want to read the attachments. Just forward the message to your @vzw.blackberry.net address and when it shows up on your BB you'll be able to read the attachment.

If you go the route of forwarding all messages to your @vzw.blackberry.net address, you will not be able to sync deletions for those messages with Outlook. Also, you will want to set up an automatic BCC to your Exchange address as messages sent through @vzw.blackberry.net will not automatically be placed in your Outlook's Sent Items folder as when you're sending through Redirector. Finally, you'll probably want to shut off Redirector so you don't get two copies of every message.

Thanks for all your help.