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Old 10-11-2006, 05:36 PM   #1 (permalink)
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Default Help "block Erase 6" - Reset

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8703e - Just received "BLOCK ERASE 6 - RESET" message in small box on handheld. Have tried to re-set by removal of battery but message reappears. Have also attempted to connect to Desktop w/o handheld being recognized by desktop manager. Any suggestions?
Old 10-11-2006, 07:57 PM   #2 (permalink)
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Sounds like you'll need to do a reset using the loader /nojvm option. You will need the device software for this, then once you have that installed to your computer, you connect the device, from a command prompt type in <install path>\apploader /nojvm.

The installation path is usually "C:\Program Files\Common Files\Research In Motion\AppLoader" so if you go to there in a command prompt, do te apploader /nojvm it will connect to the device and do a complete reinstall. You will lose your data (unless you have it backed up). This will basically bring the device back to square 1.

Good luck.
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