BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-01-2006, 02:30 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2005
Location: Portland, OR
Model: 8830
Carrier: Verizon
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email delay on my blackberry.net address

Please Login to Remove!

Hi everyone,

I have a Verizon 8703 and am in Portland, OR. A couple of days ago, I started noticing a 10 minute delay on my email messages to my handheld. Now it is up to an hour (I automatically have all email sent to 2 addresses and have also tested this separately).

Anyone else have issues? Tech support has no known outage info and I just had service books resent plus re-registered.

I owuld love to figure out what happened and how to fix it.

Thanks
Offline  
Old 11-01-2006, 03:18 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2006
Model: 9000
Carrier: AT&T
Posts: 101
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

try taking out the battery, and also resending ur service books. its worth a shot.
Offline  
Old 11-01-2006, 03:33 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2005
Location: Portland, OR
Model: 8830
Carrier: Verizon
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for replying. I did both, no improvement. I have had this happen only once in the last 2 years on my BB and it was a service issue with Verizon. Any Portland users not on exchange that are using the blackbeery.net address so I can rule out service issues?

Thx
Offline  
Old 11-01-2006, 03:38 PM   #4 (permalink)
Thumbs Must Hurt
 
linuxpro's Avatar
 
Join Date: Apr 2005
Location: UK & Middle-East
Model: 8100
Carrier: Vodafone UK
Posts: 164
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am on Vodafone in the UK and have had the same problem for the last 8 days i have reported the problem to Vodafone Tech support and have done several different tests on the account and even changed the blackberry from 8700v to an 7290 and the problem is still there, so they contacted rim as the problem is with the blackberry account talking to the rim server, after a long 8 days the problem is fixed, so i would advised you to contact you provider
__________________

Offline  
Old 11-01-2006, 04:10 PM   #5 (permalink)
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 618
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

I've found that most delays are caused by issues with the RIM servers... Of course, it always seems like they are having issues on days when I am out of the office and waiting for important emails!
Offline  
Old 11-01-2006, 04:35 PM   #6 (permalink)
CrackBerry Addict
 
Join Date: Sep 2006
Model: 8700g
Carrier: NO One
Posts: 811
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i had major email issues on my BB over the past weekend. TMO opened a ticket with RIM and RIM helped me to work out the issue.

I received a status from RIM saying email could not be delivered to my blackberry.net email address; and the yahoo and gmail worked. the tech support asked me to remove the blackberry.net address; re-added it; and tried.

it worked after i readded it.
__________________
-- TMO Blackberry 8700g since 09/24/2006
Offline  
Old 11-01-2006, 05:51 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2005
Location: Portland, OR
Model: 8830
Carrier: Verizon
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks - not that I am happy there are others sharing my pain, but I appreciate your feedback and it helps knowing there is probably something up on the server side. I spent an hour with Verizon who swore that it was my mail server (where i was sending the messages from). Of course, it did not help that when he sent a message it came right through!

I get a second copy of every work email sent to my blackberry.net address. I am up to almost a 2 hour delay. And this is from everyone - so I know it is more than my server. I have had random people outside my company (or state) email my blackberry directly with still this notable delay.

I am elevating with Verizon. Will try and remove and readd the address - did you do that in the BIS web client?

thanks!
Offline  
Old 11-01-2006, 05:58 PM   #8 (permalink)
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 618
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Quote:
Originally Posted by pdxchick
Thanks - not that I am happy there are others sharing my pain, but I appreciate your feedback and it helps knowing there is probably something up on the server side. I spent an hour with Verizon who swore that it was my mail server (where i was sending the messages from). Of course, it did not help that when he sent a message it came right through!

I get a second copy of every work email sent to my blackberry.net address. I am up to almost a 2 hour delay. And this is from everyone - so I know it is more than my server. I have had random people outside my company (or state) email my blackberry directly with still this notable delay.

I am elevating with Verizon. Will try and remove and readd the address - did you do that in the BIS web client?

thanks!
It is quite possible that your company's exchange server is causing the delay.

The best test you can do to determine if it's your company's exchange server would be to send two emails from an outside account. One directly to you @vzw.blackberry.net account, and another to your work account taht forwards to the same @vzw.blackberry.net account.

If the direct email arrives right away, and the one addressed to your work email lags quite a bit behind, there is a decent chance that it's something that you need to bring up with your IT department.
Offline  
Old 11-02-2006, 04:47 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2006
Model: 9000
Carrier: AT&T
Posts: 101
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

try re-registering the blackberry, under options-advanced-host routing table. also remove and re-add the account. hopefully that will help.
Offline  
Old 11-02-2006, 04:52 AM   #10 (permalink)
CrackBerry Addict
 
Join Date: Aug 2006
Location: Los Angeles
Model: 9700
Carrier: AT&T
Posts: 587
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

rim has been having issues the last few days i have been told by vzw.. lots of people have been having connectivity issues.. i agree with jgb@etree check to see if it is your forwarding or vzw email address.. then go from there
Offline  
Old 11-02-2006, 07:35 AM   #11 (permalink)
BlackBerry Extraordinaire
 
whsbuss's Avatar
 
Join Date: Feb 2005
Location: SE PA.
Model: 9800
OS: 4.6.0.304
Carrier: AT&T
Posts: 2,791
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have VZW data support escalate to RIM and submit a ticket. Its the only way it will get resolved. There were similar issues back in June/July. All the BIS servers are under RIM's control.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.