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Old 11-04-2006, 10:44 PM   #1 (permalink)
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I have an eight month old 8700C purchased in a Cingular Company retail store which now has a stuck trackwheel. What can I expect from Cingular in terms of how they will handle a warranty claim such as this, and is the retail store my best option in dealing with Cingular for this? Like many others, I am so dependent on the information in my BB, that I can't imagine going without it for any length of time.

Can I expect a loaner, a local repair, or what? I have seen a third party $90.00 repair option with a 24 hour turn around, but obviously I don't want to spend that if it isn't necessary.

With respect to a loaner, I assume I loose my PIN identity as well as loss of certain purchased third party apps. With respect to this last point, how much of the non native applications and settings are brought over with the backup/restore function.

Last, any other major concerns with migrating to a loaner (assuming there is one) that I haven't anticipated.

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Old 11-04-2006, 11:04 PM   #2 (permalink)
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I don't believe you can do anything in the corporate store. You should call customer service, they'll go through some stupid troubleshooting, determine that you need a replacement, send you a replacement with paid return shipping for the defective unit. You need to transfer all your information to the new one by doing a backup and restore. Also don't forget to wipe the defective one so none of your information is stolen.
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Old 11-04-2006, 11:21 PM   #3 (permalink)
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Quote:
Originally Posted by rickthornton
I have an eight month old 8700C purchased in a Cingular Company retail store which now has a stuck trackwheel. What can I expect from Cingular in terms of how they will handle a warranty claim such as this, and is the retail store my best option in dealing with Cingular for this? Like many others, I am so dependent on the information in my BB, that I can't imagine going without it for any length of time.

Can I expect a loaner, a local repair, or what? I have seen a third party $90.00 repair option with a 24 hour turn around, but obviously I don't want to spend that if it isn't necessary.

With respect to a loaner, I assume I loose my PIN identity as well as loss of certain purchased third party apps. With respect to this last point, how much of the non native applications and settings are brought over with the backup/restore function.

Last, any other major concerns with migrating to a loaner (assuming there is one) that I haven't anticipated.


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You should call Cingular CS. They should be doing an Advance RMA so they can ship you a replacement unit; then you will ship your broken one back to them using their prepaid or pre-print shipping label.

If you do not return the broken one, they will just charge your CC which they should / would ask about ur CC at the time creating a RMA.
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