Originally Posted by Maddrox
OK, so i went to work tonight, and when i got home my BB only has a white screen with an hourglass rotating. Like the inital load screen, but nothing happens. I thought at first maybe my daughter had entered the wrong PW 10 times (she loves things that light up), but then found out you had to type blackberry after like 5, so i dont think that is the problem. I have DL'd the desktop manager, and tried to connect, but when i go to the application loader it says "Connecting to the device (JVM)" but nothing happens (and i have left it going for 20 minutes or more). I cant get any menus, not even an error message.
Does anyone have any ideas how to fix it? I so dont want this to be a wasted phone.
In the event that doing a hard reset (taking the battery out for a half minute and putting it back in) did not resolve the issue, one of the steps we would try next is to download and reload the handheld software. However, it sounds like you are having a problem with the "handheld being found". I would contact your carrier's blackberry support line and get some assistance solving for "handheld not found". Right now, it sounds like the handheld cannot be found yet and once that could be solved, you might be able to reload the handheld software to correct the original problem.
Hope this helps.
BB Tech Rep