Originally Posted by peterparker123
Ahhh man. I am frustrated beyond belief. I switched from Nextel to Sprint and they promised me a phone the next day. Did not come for 4 days and I got a 7130 instead of 8703. The day was late Friday so could not do anything until Monday. On Monday, I spoke to sales support and got them to exchange. I got a order number. I called today and they tell me that there is tracking number but I cannot track it on UPS. Then they told me that it is just ordered today. Plus they ported my number over and so my nextel blackberry has not been working over a week. I am ticked!!!!! Can I write to anyone at Sprint?>
Hopefully You and I won't have to call Sprint Customer support very often!
I have found that it is hit or miss. I'll call and get someone who has no idea what they are talking about then I'll call back and get someone competent.
I swear that happened, six times. Three knowledgeable, three who had no clue.
I would call the Sprint Customer service, not the Tele-sales.
As for the tracking number not working, I had the same problem. In my case, for some reason, the way they looked it up, the last 6 numbers were cut off.
The rep I talked to had to hightlight the tracking number and paste it in another program to get the complete tracking number.