Reload OS issues
 

I have an 8703e and in my profile i have messages set to "notify_bikehorn". Problem is, when i receive an email, it places another small 1-2 second ringer in front of the one that is set. i have changed profiles (it doesnt do it on other ringers), pulled the battery and am now trying to reload the os......

Problem is, when i downloaded the handheld software and installed it, it doesnt give me the option to install it when launching desktop manager. on top of that, i cant even make it into desktop manager without getting the following error:

"The program [C:\program files\Research in Motion\BlackBerry\Desktopmgr.exe."] caused a problem and is going to close. Would you like to save a dump file?"

Then-i click no and get an application error - "The instruction at "0x01af3392" referenced memory at "0x0000000". The memory could not be "read". Click ok to terminate or cancel to debug.

ADVICE?

Got the desktop mgr issue resolved and reloaded the OS....didnt fix the issue. any suggestions?