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Old 11-08-2006, 02:08 PM   #1 (permalink)
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Question 8703e can't sych calendar from device to outlook

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I recently switched a user from a 7250 to a 8703e. Since then her calendar will not synch from the handheld to outlook. It will synch from outlook to the handheld. We're using BES for exchange. I've tried redoing the enterprise activation, disabling and renabling wireless synch for the calendar, I've even wiped the handheld, nothing seems to be working. I've checked and everything is setup for bidirectional synchronization. I'm running out of ideas. Can anyone give me some suggestions?

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Old 11-13-2006, 10:52 AM   #2 (permalink)
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Sorry, can't provide an answer, just wondered if you found how to solve the problem. Am having the same issue with a 8100.

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Alex
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Old 11-13-2006, 11:18 AM   #3 (permalink)
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create another email profile for the user in outlook. open the bb desktop manager and point the calendar to the new profile. set it to wireless sync. chances are it's an outlook profile issue and not an issue with the bes or her device. i've seen this happen before.
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Old 11-13-2006, 12:51 PM   #4 (permalink)
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Quote:
Originally Posted by b1g b3n
create another email profile for the user in outlook. open the bb desktop manager and point the calendar to the new profile. set it to wireless sync. chances are it's an outlook profile issue and not an issue with the bes or her device. i've seen this happen before.
You may want to look in the Outlook mailbox that contacts do not have images, etc. It can cause problems with syncing.
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Old 11-13-2006, 01:00 PM   #5 (permalink)
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google calendar events in outlook cause probelms on BBerry syncs. delete the notes from google calendar in outlook
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Old 11-13-2006, 09:11 PM   #6 (permalink)
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Smile SOLVED - outlook calendar sync problem

I found this answer on another thread here- just upgrade Desktop Manager software to version 4.2 - and it takes care of the problem, with no need to delete google appts or attachments to appointments. Enjoy!
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Old 12-04-2006, 10:04 AM   #7 (permalink)
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if the handheld and BES are both 4.x there is no need for the Desktop Manager b/c everything will sync wirelessly.
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