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Old 11-08-2006, 02:46 PM   #1 (permalink)
Knows Where the Search Button Is
 
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Default Problems with Email Settings (8703e)

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I'm trying to access my email settings for the first time since I created it.

I put in my User ID and then my Password, it tells me: Please check your information and try again.

So I put in my User ID and click on "Forgot your Password?" and in a few seconds I get messaged my password. What's odd is that this password that was sent to me is a password I never created it, anyways I tried the password with my user ID and it still says: Please check your information and try again.

I don't know what to do. I have a password that i've never created that comes to my message box, but when I use it, it still doesn't work. Any ideas?
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Old 11-08-2006, 04:21 PM   #2 (permalink)
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Call your carrier. They should be able to either fix the issue themselves, or engage RIM to correct the problem.
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Old 11-08-2006, 04:48 PM   #3 (permalink)
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Is this for BIS?
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Old 11-08-2006, 05:34 PM   #4 (permalink)
Knows Where the Search Button Is
 
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Default

I have Verizon and when I click on "Email Accounts" the bar at the top DOES say "BlackBerry Internet Service" so I'm guessing yes it's BIS--i'm new to BlackBerry.

When I accessed it the first time a week ago, I put in my User ID and a password from a personal account as I didn't know I was setting up an actual User ID for something else - but it worked, and it allowed me to put in my personal email accounts and then I never used it again. I just wanted to add another email account, but I can't get in.
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Old 11-08-2006, 09:01 PM   #5 (permalink)
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Default Fixed - Update

Just wanted to give you all an update on my problem... I called my carrier and they said for some unknown reason my account was locked that's why I wasn't able to access my account with the password they sent me. Oh well...
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