Originally Posted by MysteryKAB
The PIN and ESN numbers are unique to the device. Kind of like your SSN. Wiping the handheld should do it, but you will lose all of your settings, ringtones, etc. Did you go into Settings/Options/Owner? Also look under Settings/Options/Advanced Options/Service Book. The Service Book should contain your BB email address. Make sure the previous owners' email is not in there.
Wiping the phone did it. thank you very much for the help.