Originally Posted by blkberrybutterfly
I too am a BES Admin and our company has been using the Sprint's 7130e as a modems for several months. Each time I've encountered this issue the resolution was always one of the following:
1. Sprint\Nextel sent the device to me WITHOUT enabling the EV-DO Service on the device. After they do this you will need to provision it again and reload the Connection Mgr software. I now make it a point to call their BB helpline 1st to insure it's enabled before I waste my time setting it up.
2. If the EV-DO service is actually enabled, then uninstall Sprint's CM, remove it as a MODEM from the laptops device Mgr, Rebooting (while still connected via usb), let PnP find it, Query Modem, Unplug, and then rienstall Sprint's CM.
This always resolves my 'server not responding' error. I am curious though...is your Sprint Connection Mgr detecting the device under Device Info and Diags?
#1 was exactly the problem. I called to check on my ticket just a few minutes before your post and the tech noticed that I was setup for 3G instead of EVDO. We reprovisioned the phone and it took a couple of hours before my phone functioned as a modem but I'm running it now succesfully. Speedtests on speakeasy are showing ~1.5Mb down and 150-250Kb up. Now too bad. Thanks for the help.
2. Yes, even when this didn't work, CM could probe the modem just fine.
Now to figure out how to get PAM working under linux so I don't have to fire up vmware...