Originally Posted by ladydi
I bought ten 8700g BB's for my company and today I have had my second bad one. The first had an "e" key that didn't work right out of the box. This second one worked when I gave it to the user on Friday, but now the a,f,j and k keys don't work at all. Does anyone have knowledge of the innerworkings? I would like to know what causes this and if there are any instructions I should be giving my users on how to not abuse the BB. I've never had a bit of trouble with mine...
Ladydi - I'm on my 4th BB all have had the same problems with a key (different key each time) that starts to go dead. TM is no help, they just want to replace the BB. This is great of course but what about when the warranty is done.
Anyway, the last TM rep told me that when I got this 4th BB not to do a backup from my previous BB software. Put everything in from scratch. Even contacts (cause in my case I don't sync my contacts). She said there could have been a glitch in the previous, backedup software, so this would eliminate that.
Anyway, so far no problems but it usually takes like two months for it to start happening. That's my only thought. Perhaps the few that are having is caused by a software glitch or of course it could be a hardware problem too. TM and Rim says it's not a 'known' problem meaning they don't get tons of complaints but obviously it does happen.