BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-21-2006, 08:45 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
VickyPaz's Avatar
 
Join Date: Jul 2006
Location: New England, USA
Model: 9000
Carrier: TMobile
Posts: 253
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Anyone have this problem with an 8700g?

Please Login to Remove!

I bought an 8700g in July and in September had to do a warranty exchange because one of the keys was starting to go dead. The same thing is happening on my exchange phone on a different key. TM is exchanging the phone but I had to fight them to get free shipping since I don't feel I am causing this problem.

This will be the third 8700 I have had since July! I can't imagine what I am doing wrong by causing a key to go dead...any ideas? If I have this problem one more time, and I have to make a third exchange, then they will probably send me a completely different Blackberry...but I like the one I have.

Any way to prevent keys going dead?
Offline  
Old 11-22-2006, 04:07 PM   #2 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,992
Post Thanks: 160
Thanked 160 Times in 59 Posts
Default

BB's, like anything electronic, things can and will go bad... I got my 8700 day one it was released and I just had to exchange it bacause the track wheel died...

Are you punching the keys hard when typing? Other than that I can't really help you... Without knowing your typing habbits, ect, it would just all be speculation... BUT as I said, it is an electronic device and things do go kaput
Offline  
Old 11-27-2006, 12:11 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
VickyPaz's Avatar
 
Join Date: Jul 2006
Location: New England, USA
Model: 9000
Carrier: TMobile
Posts: 253
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey lunkhead,

Thanks for the input. I think I type pretty normal but then if this is the second time a key is going bad for me, who knows? I should be getting my replacement tomorrow so I'll give it a go and see what happens. I do type a lot on my BB, but aren't I supposed to?
Offline  
Old 11-27-2006, 12:23 PM   #4 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,992
Post Thanks: 160
Thanked 160 Times in 59 Posts
Default

No problem... I have had my 8700 since release day and other than a track wheel issue, it's been rock solid... No issues here with the keys.. I hope the new one solves your issue
Offline  
Old 11-27-2006, 12:31 PM   #5 (permalink)
Thumbs Must Hurt
 
Miata GT's Avatar
 
Join Date: Oct 2005
Model: 8700
Carrier: T-Mobile
Posts: 76
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have had mine quite a while and no key issues either...
__________________
6710 --> 7230 --> 8700g...
Offline  
Old 11-27-2006, 01:09 PM   #6 (permalink)
CrackBerry Addict
 
Fireproof's Avatar
 
Join Date: Sep 2004
Location: Frisco, TX
Model: 8800
PIN: Montblanc
Carrier: T-Mobile
Posts: 771
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got mine the day it was released and haven't had a single thing wrong with it.

Weird that you had problems with two in a row.
__________________
Current Blackberry: TMO 8800
Previous BBs: 8700g, 7100t, 7520, 7230
Clutch Fitness Forum - Powerbuilding, Bodybuilding, and Nutrition
Offline  
Old 11-27-2006, 01:50 PM   #7 (permalink)
Knows Where the Search Button Is
 
Brett's Avatar
 
Join Date: Oct 2006
Location: Alpharetta, Ga
Model: 8700G
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had my 8700g for a little over a month and have had no issues
__________________
T-Mobile 8700g (replaced MDA)

http://www.myspace.com/brettlowenthal

http://www.cardomain.com/ride/2088635/1
Offline  
Old 11-27-2006, 11:55 PM   #8 (permalink)
New Member
 
Join Date: Nov 2006
Model: 8700g
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

tmobile 8700g have hotmail plus can i foward to bb email?
Offline  
Old 11-28-2006, 04:06 PM   #9 (permalink)
New Member
 
Join Date: Feb 2006
Model: 8100r
Carrier: Rogers
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've heard of this issue happening because of condensation. Possible?
Offline  
Old 02-13-2007, 11:35 AM   #10 (permalink)
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I bought ten 8700g BB's for my company and today I have had my second bad one. The first had an "e" key that didn't work right out of the box. This second one worked when I gave it to the user on Friday, but now the a,f,j and k keys don't work at all. Does anyone have knowledge of the innerworkings? I would like to know what causes this and if there are any instructions I should be giving my users on how to not abuse the BB. I've never had a bit of trouble with mine...
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 02-19-2007, 06:44 PM   #11 (permalink)
Thumbs Must Hurt
 
mvincelli's Avatar
 
Join Date: May 2005
Location: Connecticut
Model: 9700
PIN: 21F4CA69
Carrier: TMobile
Posts: 134
Post Thanks: 5
Thanked 5 Times in 1 Post
Default

I have had two 8700G's, first one the day it came out, replaced it when it became water damaged in December, the replacement and the first one did not have any key problems and I have fat thumbs and press pretty hard. So I hope your replacement does not start up with the same problem.
__________________
TMO 9700
Offline  
Old 02-21-2007, 05:06 PM   #12 (permalink)
Thumbs Must Hurt
 
virusboy286's Avatar
 
Join Date: Feb 2007
Location: CO
Model: 8700g
Posts: 188
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Dropped

I've dropped my Bb several times and have had it for almost three months. Yet, I have had no issue with the 8700g. Just with tsupport by tmo.
__________________
Crackberry, the legal drug.

T-Mobile
8700g
Offline  
Old 02-22-2007, 12:06 PM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
VickyPaz's Avatar
 
Join Date: Jul 2006
Location: New England, USA
Model: 9000
Carrier: TMobile
Posts: 253
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ladydi
I bought ten 8700g BB's for my company and today I have had my second bad one. The first had an "e" key that didn't work right out of the box. This second one worked when I gave it to the user on Friday, but now the a,f,j and k keys don't work at all. Does anyone have knowledge of the innerworkings? I would like to know what causes this and if there are any instructions I should be giving my users on how to not abuse the BB. I've never had a bit of trouble with mine...
Ladydi - I'm on my 4th BB all have had the same problems with a key (different key each time) that starts to go dead. TM is no help, they just want to replace the BB. This is great of course but what about when the warranty is done.

Anyway, the last TM rep told me that when I got this 4th BB not to do a backup from my previous BB software. Put everything in from scratch. Even contacts (cause in my case I don't sync my contacts). She said there could have been a glitch in the previous, backedup software, so this would eliminate that.

Anyway, so far no problems but it usually takes like two months for it to start happening. That's my only thought. Perhaps the few that are having is caused by a software glitch or of course it could be a hardware problem too. TM and Rim says it's not a 'known' problem meaning they don't get tons of complaints but obviously it does happen.

Good luck
Offline  
Old 02-24-2007, 03:37 PM   #14 (permalink)
BlackBerry Extraordinaire
 
flash24's Avatar
 
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I never had any problem with mine.
__________________
http://twitter.com/billydasco

Proud to Serve USAF
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.