My ORIGINAL 8700c has a defective keyboard button and is going to be traded in for another NEW 8700c. It's both BIS and BES activated. Here are some my questions.

1. I have a backup of all my contacts, calendar, apps, etc. When I restore my backups to my NEW unit, will all the info be restored to it? The ORIGINAL unit has a password protection. Any foreseeable problems with the PIN#, etc?

2. Can I remain using the original Desktop Manager software?

3. I also loaded the v4.1.0.284 Bharti upgrade from the Cingular software, will this transfer to my NEW unit?

Hi there,

I went through this a few days ago and have some suggestions:

- Install/upgrade to the 4.2 version of the Desktop software. It contains a "switch device wizard". Before you attach your new BB, take a backup of your old BB using this version. Then install the Bharti OS on the same desktop so you can upgrade the version on the new BB. If you dont upgrade, you may have to go through the backup/restore and enterprise activation manually.

- Now attach ur BB to desktop via USB and launch the switch device wizard. It will walk you through the process. There is one option where it says "provision device" - click yes. This basically does an enterprise activation on the new device. When the s/w is done backing up the old BB, you will need to put the SIM card into your new BB and then attach it to the PC and continue with the process. All your passwords and such will get moved over.

- When its done with all the steps, it will go thru the enterprise activation process and everything will get restored the way it was on ur old BB.

- At this point you can login to the BIS console and switch your BB PIN to the new one.

- Before you send the old BB back (if this is a warranty replacement), make sure you put back the Cingular OS and do a "wipe handheld" from the security tab so that you they don't void your warranty.

The handheld software from your OLD 8700 will NOT be TRANSFERRED to your NEW 8700. You MUST install the handheld software to you NEW 8700 after you have transferred the DATA over.

Thanks guys. Hate to hear that my software won't be transferred. Another question.

I know that once I do my enterprise activation, my Blackberry will have the IT Policy restriction on it. My BES administrator has gave me written approval to install the Google tools and RepliGo for work but he himself does not know what would happen if I do the Restore function? Our company is new to the Blackberry.

What's should I do to install the approved apps first so the IT policy won't be on there until BES activation. Once I BES activate, I think the IT policy will be on there.

If you currently have these tools installed and use the backup/restore or switch device function, the apps will get transferred. No need to reinstall. However if you are planning on installing them for the first time, I'd install them after everything (Enterprise activation, OS upgrade etc.) has been completed so that you are installing the app on the device in its end-use state.

What is RepliGo?

Does Desktop Manager recognize that this is a NEW unit and won't or will restore to the NEW unit? BTW, my OLD unit had a IT Policy of Password lock on it. Does that make a difference?

DM doesn't care. It will restore to anything.
IT Policies do not travel from one BB to another. If you acquired the IT Policy from a BES, the IT Policy will be reapplied.

If you can do any needed software download before the IT security policy is applied. You will not have to get it unlocked by IT. I downloaded all the apps I needed and ringtones then did the enterprise activation ( also draws the IT policy )to get my email going. the Web access stuff works before the activation. And yes IT hates this but as long as it's not something bad they dont object after the fact in my company.

So, upon connection a brand new blackberry will try to sync with the DM already on a computer and load all the data or does one have to manually select restore? I do not use BIS.

The easiest way to do this is to use the latest version of Desktop Manager...I think 4.2.0.10 and up will work. Use the device switcher and be sure and tell it yes when it asks to "provision the device." All third party apps will transfer (if you select backup and restore third party apps) and BES activation will take place afterward. This won't do anything with the handheld OS. That's another procedure.

Another simple way to reactivate is to just run the EA right from the handheld (IT password required). This will sync all the data back from the server but won't sync any third party apps. This is the quick, no frills way to do it.

Is the Blackberry PIN# transferrable to the new unit? Some 3rd party apps run their license based on the PIN#. The questions applies to this situation:

1) the network remains the same (Cingular)
2) switching from 8700c to 8700g

No, the PIN is hard coded to the device. Each device has it's own unique PIN#.