BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-12-2006, 09:09 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Blank incoming emails when attachments are present

Please Login to Remove!

I am using an 8700g with tmo/gmail, os 4.1.0.346.

For the past few months, whenever I get an email with an attachment, there is a 90% chance that the text in the body of the email does not show up on my blackberry. If I log into my gmail account and check the same email, there could be paragraphs of text that I missed. It only seems to be doing this when there are attachments to the email.

Anyone else having this problem?

I am not using gmail forwarding and not on BES.

ANY advice would be so helpful.
__________________
Tmobile | 7100t, 7105t, 8700g, 8320, 8900
Offline  
Old 12-12-2006, 10:08 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2006
Model: 8900
OS: 5.0.0.509
Carrier: T-Mobile
Posts: 272
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I also see the same thing. I find it very annoying. It also happens when an e-amil is forwarded sometimes. I think you just need to download more.

Actually you're right I just checked and it seems an e-mail I received this morning had an attachment and all the text from the e-mail is missing on the BB.

Last edited by Winston S. : 12-12-2006 at 10:21 AM.
Offline  
Old 12-13-2006, 11:22 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Download more option doesn't work for me as the body of the email is actually blank.

Anyone else have this problem or know of any way to fix it? It has made my blackberry almost unusable for the past few months since I can't read the body of emails with attachments.
__________________
Tmobile | 7100t, 7105t, 8700g, 8320, 8900
Offline  
Old 12-14-2006, 11:54 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Does anyone know if this problem started with a particular OS release so I can downgrade to a prior release?
__________________
Tmobile | 7100t, 7105t, 8700g, 8320, 8900
Offline  
Old 02-16-2007, 06:56 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8100
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did anybody find a solution to this problem? I think this happens when somebody forwards a message with an attachment. Body text disappears making the whole thing useless...
Offline  
Old 02-16-2007, 07:12 PM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Solution: call your wireless provider, describe the problem, tell them open ticket with RIM.
Offline  
Old 02-22-2007, 09:03 AM   #7 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8700C
Carrier: ATT
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i also have a similar issue but with cinglular. i am using lotus notes and use bes

some emails are blank in the body, it is completely random
Offline  
Old 02-22-2007, 11:13 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2007
Location: Long Island, NY
Model: Bold
Carrier: AT&T
Posts: 71
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can't explain why but I do not have that problem with my Cingular 8700. Software V4.1.0.377.

Messages, both company BES and personal pop3, with file attachments are always normal.

The same was true with my previous Blackberry, a 7290.

I agree with the suggestion from Berry One above....call T-mo and let them get you an answer from RIM.
Offline  
Old 02-22-2007, 11:15 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Location: Santa Monica, CA
Model: 8900
Carrier: T-Mobile
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having the same problem. I'm not sure if it happens with my corporate e-mail, but it happens with my GMail. I'm on a BES and my GMail is not being forwarded. T-mo with latest software.
Offline  
Old 02-22-2007, 11:16 AM   #10 (permalink)
CrackBerry Addict
 
jetspeedz's Avatar
 
Join Date: Feb 2005
Model: 9900
Carrier: ATT
Posts: 592
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

i have the same problem with Gmail not Bes emails and i have the latest cingular OS.. very annoying
Offline  
Old 02-22-2007, 11:20 AM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2007
Location: Long Island, NY
Model: Bold
Carrier: AT&T
Posts: 71
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Weird.

Does it seem to have anything to do with how large the file attachment is?
Offline  
Old 02-23-2007, 09:22 AM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
kd78's Avatar
 
Join Date: Aug 2005
Location: Charlotte
Model: 8900
Carrier: Tmobile
Posts: 342
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by eljefe
Weird.

Does it seem to have anything to do with how large the file attachment is?
Doesn't seem like it does.
__________________
Tmobile | 7100t, 7105t, 8700g, 8320, 8900
Offline  
Old 02-24-2007, 10:59 AM   #13 (permalink)
New Member
 
Join Date: Feb 2007
Model: 8703e
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Low Memory?

I had this problem with my new 8703e and it was resolved by deleting a large number of emails that I had. My IT administrator suggested at the time I had too many emails, and was out of memory. I haven't had the problem since.
Offline  
Old 02-24-2007, 05:16 PM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2006
Model: 8900
OS: 5.0.0.509
Carrier: T-Mobile
Posts: 272
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

According to my BB I have 41,310,512 Bytes free.
Offline  
Old 02-25-2007, 07:37 AM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
VickyPaz's Avatar
 
Join Date: Jul 2006
Location: New England, USA
Model: 9000
Carrier: TMobile
Posts: 253
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by eljefe
Weird.

Does it seem to have anything to do with how large the file attachment is?
Actually, I've wondered the same thing. Sometimes if I get an email with a word or PDf file, it works fine. Then if I get sent a file that I know is a little larger in size, it won't work. I have to wait to download the email at work.
Offline  
Old 02-26-2007, 08:34 AM   #16 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2006
Location: Santa Monica, CA
Model: 8900
Carrier: T-Mobile
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just to clarify, and maybe I'm the only one here, but the problem for me isn't the attachment itself - I can get the attachments just fine, but the text in the actual e-mail message is missing. The first line in the message is just "application: multipart/mixed" and the second line is "application: imate5.jpg" or whatever the actual attachment is. But the actual body of the message is gone, even though I can see the attachments just fine. If I log into GMail, though, I can read an entire paragraph that was in the e-mail which didn't show up on the handheld.

And I've been lazy and haven't called T-Mo...hopefully I'll get around to it this week.
Offline  
Old 02-26-2007, 11:03 AM   #17 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2006
Model: 7100g
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same problem here
Offline  
Old 02-26-2007, 12:53 PM   #18 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2006
Location: Pleasant Grove, UT
Model: 8900
OS: 4.6.1.174
PIN: 24A9CFB5
Carrier: TMO
Posts: 94
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I also have this problem. I think it is mostly (only) Gmail. I am on the latest OS and App versions.
Offline  
Old 02-28-2007, 08:40 PM   #19 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2007
Location: New York, NY
Model: 9000
OS: 4.6.0.237
Carrier: at&t
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I too have the same problem. I am running 4.1.0.194. It does not work with either my IMAP address I have set up, or the mycingular.blackberry.net account either. The attachment however, appears just fine. Anyone find a fix for this yet?
Offline  
Old 03-01-2007, 05:17 AM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8330
Carrier: VZW
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Happens to me from time to time as well, but on my corporate BES. I get an email with the whole body or part of it missing.

For me, it seems to only occur with certain senders, so it may have to do with how their emails get formatted and the blackberry's ability to read it. For example, in the last message I got, someone had indented a list of items from 1 to 4 like this:

************
Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body :
___[tab]___1. Text Text Text Text Text Text Text Text
___[tab]___2. Text Text Text Text Text Text Text Text
___[tab]___3. Text Text Text Text Text Text Text Text
___[tab]___4. Text Text Text Text Text Text Text Text
Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body

************

On my blackberry it showed up as
************
Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body :
1.2.3.4. (no text)
Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body Body

************

When I check the same message on my Lotus notes desktop at work, the whole message looks file, but the font is not our default one. So it may just have to do with some formatting issues, rather than a memory one.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.