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Old 12-20-2006, 04:15 PM   #1 (permalink)
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Default BES email synching worked, then didn't...

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Our BES admin recently added me to the BES server, and my inbox on the Exchange server and in the 'Messages' folder on my BB were in synch. I deleted an email on my work computer (outlook) and within a few minutes it was off my BB device. Great!

Then I added a BIS personal email account and installed the desktop manager software on my home computer for (home computer) outlook contacts, calendar, tasks, etc to populate my BB.

Now my work email (BES) is not synching between the BB device and my work Inbox. For example, I delete 5 emails from my work computer (exchange inbox) and they do NOT get deleted from my BB 'Messages' folder. It takes too much effort to delete unwanted email items off my Outlook AND the same email from the BB device.

Did the desktop manager change some setting(s) for reconciliation? On my device - wireless recon is On.

Any thoughts?

Thanks

Last edited by TaSM1 : 12-20-2006 at 04:32 PM.
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Old 12-20-2006, 04:21 PM   #2 (permalink)
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Let's start with the basics, when you delete the email are you leaving it in your trash can or emptying it immediately? Any mail emptied prior to syncing to the BB will never sync.
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Old 12-20-2006, 04:29 PM   #3 (permalink)
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Thanks for your comment.

I am merely hitting the delete key on an email from within Outlook within my personal Inbox. From there, I presume the email goes to the 'Deleted Items' folder on the Exchange server associated with my account.

To answer your question, I am NOT explicitly emptying anything.

Thanks.
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