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Old 12-21-2006, 04:56 AM   #1 (permalink)
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Default New Blackberry problem

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Hi there, new to the forum and new to Blackberry, I have to set one up for one of my directors, unfortunately every time it is switched on it hangs with the egg timer as if it is trying to load something but does not load it. Has anybody experienced this or anything similar before who could please advise.

Thanks fro any help

Old 12-21-2006, 08:18 AM   #2 (permalink)
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Get a copy of Javaloader (search for JL_CMDR on this forum. This will get you many posts on this issue as well).

Run it to see if you can completely wipe the BB.

Download your carrier's OS (I assume you have)
Execute the file you just downloaded
Locate and delete VENDOR.XML on your PC located at: C:\Program Files\Common Files\Research In Motion\AppLoader
Connect the BB and restart Desktop Manager
Desktop Manager may still not see the BB initially-that's ok.
Go to Application Loader and see if you can install the OS.

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