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Old 12-21-2006, 11:55 PM   #1 (permalink)
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Default 8700C/BES help

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Hey ya'all...

My dad just recently got him self an 8700c through work. He has been an AVID BB user for years now...but he is "technically illiterate"...the man cant turn on a computer, and had never even written an email prior to getting his first BB about 5-6 years ago (amazing for a man who runs a 75mil/year business, isnt it?)

Anyway.

HE went from a 7290 to an 8700 on cingular. He is on BES through his company server...anyway, long story short, he has like 60,000 emails on the sever..apparently when he is deleting them off of the BB, they arent reconciling on the server...

My question is this:
A. SHOULD they reconcile (I think they should?)
and
B. How do I explain it to the IT staff?
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Old 12-22-2006, 09:44 AM   #2 (permalink)
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They will if he has the option Mailbox & Handheld under mail-option-email reconciliation-delete on and not the Handheld only.

He should also make one or the other win on conflict, I believe that the handheld is default, which is fine if he uses it more then his email on the pc, if he uses the pc email more, and then he wants to change that to mailbox wins.


Tom
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