Originally Posted by dave2music
Not to turn this into a Rogers Bashing thread... but I have to totally agree. They use 3rd party customer service reps in the evening, so call in the day. The 3rd party reps are literally as dumb as wood. All of them... no exceptions.
That's not true. One of my co workers brothers is a Rogers Rep and has been working in one of their call centres as one of the Team leaders for the past few years. My co worker tells me that according to his brother Rogers does use third party reps at times but usually when they forecast a higher call ratio especially during the holidays.
When I inquired about best time to call my co worker said that his brother recommends early morning because most well seasoned reps don't mind working early mornings and that's what you'll find most of them at various call centres.
He did tell me that they do have actual Rogers reps that work in the various call centres at all hours so it's not only 3rd party reps that will answer calls late at night. Unfortunately there are a few reps third party and actual Rogers employees who don't know much so my advice would be if you feel you have an incompetent rep on the line call back and speak to someone else.