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Old 12-22-2006, 05:27 PM   #1 (permalink)
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Default As A Newbie What Should I Look Out For With The 8700c?

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I'm a first time BlackBerry user. I just purchased the 8700c and this is the first time I have dealt with Cingular Wireless.

I have the 900 minute package and the BB Internet Service package. Is there anything I should or should not do? I've read many pages and based on what I read, I hear using the Cingular internet browser is a no-no (but I don't know why). I also read about the outrageous first bill, which I should be getting in about 2-3 weeks.

Does anyone have any words of advice so I don't receive an outrageous bill or anything dealing with the 8700c itself?

Thanks for any advice you may want to share.
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Old 12-22-2006, 11:12 PM   #2 (permalink)
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The BB Browser is fine, it just sometimes doesn't load pages properly or at all. (ie. mayspace) As far as the first bill, mine was never that outrageous, just an activation fee tacked on but it was prorated for half a month so even then it wasn't so bad. I might have gotten lucky and signed up with a rep that knew what he was doing though. Anyway all in all I've had a positive experience with Cingular on my 8700.

Welcome to the forums!
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Old 12-22-2006, 11:32 PM   #3 (permalink)
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Most important to me is protection. As in screen protection. Shieldzone.com is my favorite. All the other stuff like programs are secondary. IMPORTANT as well, but you will never get over it if you scratch your brand new BB.

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Old 12-22-2006, 11:54 PM   #4 (permalink)
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How about upgrading the firmware to the new one that was released a couple weeks ago. I doubt Cingular has had their units updated accordingly. This is just a thought that might rid of some of the bugs like the volume issue. As to teh data costs, when Cingular introduced teh BIS package they actualy fixed the issue of the potential data cherges for using thier TCP. I have not been charged for using it.
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Old 12-23-2006, 12:45 AM   #5 (permalink)
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I just got mine today as well. You will love this thing! I know I do!

I love it the way it goes to sleep when I slide it in my leather case and then she wakes up when I take her out heheheh

First off, make sure that your BIS data plan is 29.99 I spend over 1 hour on the phone with Cingular people and they have no idea what they have and how much plans are. So if you are getting BIS plan (Blackberry Personal Unlimited plan) - which is the only one that they have for personal use, and you are paying 34.99, you are paying too much. Call them back and connect with Data Support people. Since you already have Voice plan with them, your data plan is discounted at 29.99. Now, with that said, I am sure you read, that text messages are NOT INCLUDED in that plan. If you want TXT you will need to get a plan for that 1000 messages for 10 bucks or pay as you go at .10 per message.

With data plan, do not talk to their regular customer service. I talked to 3 of them today and none of them could help me. I even asked for a discount on my data plan since I already have voice plan and the guy said that is not available. Until they actulaly put the wrong plan on my account (44.99 one) so when I talked to Data people, to switch it to 34.99 (not knowing that I could get a discount because I already had voice plan with them) the guy pretty much told me that it won't be 34.99 for me, but 29.99.

So now, you got your plan all setup and ready. Your BB can connect to the net because when you signed up, they uploaded browsers for you.

Oh one more thing. If you have only Cingular browser, when you talk to DATA support, tell them why dont' you have two browsers like you buddy does They will add a line to your account. Even their rep said that people just forget to check that option. It's called Provisioning. Whatever that means.

Ok, so you got your stuff working. What I would do next is wipe the device clean and start over. Use this:

blackberryforums.com/general-blackberry-discussion/18789-jl_cmder.html#post122727

and then, download newest software from Cingular and load it up

Wait few minutes, it will take a while. Once done all your icons will appear. It might take a little bit for browsers to show up

Next, go to

bis.na.blackberry.com

and sign up with them! Setup your email accounts and you are all set.
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Old 12-23-2006, 01:17 AM   #6 (permalink)
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Thumbs down Things to look out for...

Here's some things to look out for with Cingular that ultimately led me to choose a different carrier (T-Mobile) when purchasing my 8700 this week:
  • NO PHONE INSURANCE ON BLACKBERRIES! That's right, Stinkular and their insurance provider, Lock/Line, refuse to insure ANY phone with a full retail value of $300 or more, which means that you can't add insurance to your BlackBerry or any other PDA phone!
  • RIM's official version of Yahoo! Messenger can't be used by Cingular customers. I don't know why that is, but when I did the Over The Air download onto my 8700g last night, I noticed a disclaimer about the program not working for Cingular subscribers.
  • Despite their advertising claims to the contrary, Cingular's customers experience TONS of dropped calls! I'm starting to think that the "independent research" that found otherwise was conducted by the firm Dewey, Cheatham & Howe!
  • Cingular seems to suffer from a Big Brother mentality that could give Verizon a run for its money. Planning to use your as a tethered modem? Cingular charges you $60 extra a month to do so, and if you decide to do it without paying extra, they may very well monitor your data usage, figure out from the amount of bandwidth used that you tethered your BB, and charge you the extra 60 bones anyway!
So, caveat emptor... Let the buyer (or subscriber, in this case) beware.

Oh, and welcome to the ranks of the BB users! Before long, you'll be lovingly referring to your ever-present gadget as a "CrackBerry"!
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Old 12-23-2006, 01:26 AM   #7 (permalink)
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Every carrier has their issues.

I had them all. Sprint, Verizon, T-Mobile, and now Cingular. Verizon and Cingular have the best reception for me when I live. T-Mobile was really bad. As soon as I would drive under the bridge or pull in my garage, I would get no service. Not to mention, my phone wouldnt' even ring half of the times!

I got insurance on my phone. I am with Cingular

Use Google talk to hook up with all your IM clients

I am not experiencing many dropped calls.. if any. NOw, Sprint on the other hand.. holy crap... every other call it would drop for me. Verizon was really good in my area. And T-Mobile, well.. I couldn't drop any calls when using them because my service was always unavailable. lol

Each to its own I guess. Whatever works best for you.
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Old 12-23-2006, 10:13 AM   #8 (permalink)
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Quote:
Originally Posted by paulbblc
The BB Browser is fine, it just sometimes doesn't load pages properly or at all. (ie. mayspace) As far as the first bill, mine was never that outrageous, just an activation fee tacked on but it was prorated for half a month so even then it wasn't so bad. I might have gotten lucky and signed up with a rep that knew what he was doing though. Anyway all in all I've had a positive experience with Cingular on my 8700.

Welcome to the forums!
Thanks Paulbblc

I figured since it is a phone, if I want to really enjoy the internet that's what a PC is for, but I think it's great to browse to read news, sports scores, etc. Thanks for the advice
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Old 12-23-2006, 10:14 AM   #9 (permalink)
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Quote:
Originally Posted by Airmark1
Most important to me is protection. As in screen protection. Shieldzone.com is my favorite. All the other stuff like programs are secondary. IMPORTANT as well, but you will never get over it if you scratch your brand new BB.

WELCOME to BB
Thanks Airmark, I'm going to check out that page now.
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Old 12-23-2006, 10:15 AM   #10 (permalink)
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Quote:
Originally Posted by hf1khal
How about upgrading the firmware to the new one that was released a couple weeks ago. I doubt Cingular has had their units updated accordingly. This is just a thought that might rid of some of the bugs like the volume issue. As to teh data costs, when Cingular introduced teh BIS package they actualy fixed the issue of the potential data cherges for using thier TCP. I have not been charged for using it.
Where do I go to upgrade the firmware and how do you do that? I'm kind of illiterate when it comes to all that high tech stuff, lol.
Thanks for replying.
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Old 12-23-2006, 10:23 AM   #11 (permalink)
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Quote:
Originally Posted by maxxym
I just got mine today as well. You will love this thing! I know I do!

I love it the way it goes to sleep when I slide it in my leather case and then she wakes up when I take her out heheheh

First off, make sure that your BIS data plan is 29.99 I spend over 1 hour on the phone with Cingular people and they have no idea what they have and how much plans are. So if you are getting BIS plan (Blackberry Personal Unlimited plan) - which is the only one that they have for personal use, and you are paying 34.99, you are paying too much. Call them back and connect with Data Support people. Since you already have Voice plan with them, your data plan is discounted at 29.99. Now, with that said, I am sure you read, that text messages are NOT INCLUDED in that plan. If you want TXT you will need to get a plan for that 1000 messages for 10 bucks or pay as you go at .10 per message.

With data plan, do not talk to their regular customer service. I talked to 3 of them today and none of them could help me. I even asked for a discount on my data plan since I already have voice plan and the guy said that is not available. Until they actulaly put the wrong plan on my account (44.99 one) so when I talked to Data people, to switch it to 34.99 (not knowing that I could get a discount because I already had voice plan with them) the guy pretty much told me that it won't be 34.99 for me, but 29.99.

So now, you got your plan all setup and ready. Your BB can connect to the net because when you signed up, they uploaded browsers for you.

Oh one more thing. If you have only Cingular browser, when you talk to DATA support, tell them why dont' you have two browsers like you buddy does They will add a line to your account. Even their rep said that people just forget to check that option. It's called Provisioning. Whatever that means.

Ok, so you got your stuff working. What I would do next is wipe the device clean and start over. Use this:

blackberryforums.com/general-blackberry-discussion/18789-jl_cmder.html#post122727

and then, download newest software from Cingular and load it up

Wait few minutes, it will take a while. Once done all your icons will appear. It might take a little bit for browsers to show up

Next, go to

bis.na.blackberry.com

and sign up with them! Setup your email accounts and you are all set.

Thanks Maxxym

I have the $29.99 Internet plan, but thanks for telling me about the text messaging, I thought it was free. I'm going to call them and see about that.
I have both the Cingular and Internet Browsers on my phone. Do I still have to wipe the device clean and download the newest software? How do I know if my phone already has the newest software on there? Which version should I have?

Again thanks for the advice.

I also went and set up my e-mail accounts as well.

Last edited by BMWITHABB : 12-23-2006 at 11:36 AM.
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Old 12-23-2006, 10:31 AM   #12 (permalink)
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Quote:
Originally Posted by Jack T. Chance
Here's some things to look out for with Cingular that ultimately led me to choose a different carrier (T-Mobile) when purchasing my 8700 this week:
  • NO PHONE INSURANCE ON BLACKBERRIES! That's right, Stinkular and their insurance provider, Lock/Line, refuse to insure ANY phone with a full retail value of $300 or more, which means that you can't add insurance to your BlackBerry or any other PDA phone!
  • RIM's official version of Yahoo! Messenger can't be used by Cingular customers. I don't know why that is, but when I did the Over The Air download onto my 8700g last night, I noticed a disclaimer about the program not working for Cingular subscribers.
  • Despite their advertising claims to the contrary, Cingular's customers experience TONS of dropped calls! I'm starting to think that the "independent research" that found otherwise was conducted by the firm Dewey, Cheatham & Howe!
  • Cingular seems to suffer from a Big Brother mentality that could give Verizon a run for its money. Planning to use your as a tethered modem? Cingular charges you $60 extra a month to do so, and if you decide to do it without paying extra, they may very well monitor your data usage, figure out from the amount of bandwidth used that you tethered your BB, and charge you the extra 60 bones anyway!
So, caveat emptor... Let the buyer (or subscriber, in this case) beware.

Oh, and welcome to the ranks of the BB users! Before long, you'll be lovingly referring to your ever-present gadget as a "CrackBerry"!
Hey Jack, you know that's funny, because I noticed that there is no insurance policy, which is crazy. Now I bought my phone from Letstalk.com, so with the rebate I will get in about 4 months, my 8700c will cost me nothing, but it's going to be a pain making sure I don't lose or break my phone. It was cheaper for me to get the phone from Let's Talk, because Cingular wanted to charge $350.00 and let's talk was more than 50% less (with the 2 year agreement of course).
I also wanted to get the 8703e, because of the modem feature, but reading about that, I'm glad I didn't, the prices of the plans are already expensive, not to mention all the extras.

Now when I downloaded Yahoo Messenger onto my phone I noticed it didn't work as well, but when I used it via Cingular's browser, I had no problem, except that you have to wait and check for messages just to see if you get replies back. Now I have the Yahoo Messenger application on my phone and I don't know how to delete the program from my application menu. I tried using Desktop Manager, but it claims that nothing has been downloaded on my phone, so what can I do?

Thanks for the advice!
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Old 12-24-2006, 03:04 PM   #13 (permalink)
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Quote:
Originally Posted by BMWITHABB
Now I have the Yahoo Messenger application on my phone and I don't know how to delete the program from my application menu. I tried using Desktop Manager, but it claims that nothing has been downloaded on my phone, so what can I do?
!
Go to (on BB) Options > advanced > applications. Find the program then click the wheel and select "delete".
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Old 12-24-2006, 03:31 PM   #14 (permalink)
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Quote:
Originally Posted by dkf747
Go to (on BB) Options > advanced > applications. Find the program then click the wheel and select "delete".
Thanks dkf747 I really appreciate it.
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Old 12-25-2006, 11:26 AM   #15 (permalink)
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Hey DKF747, now I followed the directions and deleted Yahoo Messenger (and it doesn't show when I go to advance-applications, but the Messenger and the icon is still on my phone, why is that? What can I do?
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Old 12-25-2006, 12:11 PM   #16 (permalink)
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Quote:
Originally Posted by BMWITHABB
Hey DKF747, now I followed the directions and deleted Yahoo Messenger (and it doesn't show when I go to advance-applications, but the Messenger and the icon is still on my phone, why is that? What can I do?
You can hide the icon (go to the icon and press the http://www.blackberryforums.com/imag...ies/bb_alt.gif
key then click the wheel and hide). The application itself should be gone, but someone who knows more about that is going to have to speak up.
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Old 12-25-2006, 02:14 PM   #17 (permalink)
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Im going to post new thread about my problm with 8700 but those adive here seem to be good
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Old 12-25-2006, 04:04 PM   #18 (permalink)
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Quote:
Originally Posted by maxxym
Every carrier has their issues.

I had them all. Sprint, Verizon, T-Mobile, and now Cingular. Verizon and Cingular have the best reception for me when I live. T-Mobile was really bad. As soon as I would drive under the bridge or pull in my garage, I would get no service. Not to mention, my phone wouldnt' even ring half of the times!
A lot depends on where you live. I used a T-Mobile Sidekick for a year and a half or so, from August of 2003 to February of '05. During that time, I saw T-Mobile's coverage improve somewhat. But now, with my new 8700g, I see that during the nearly 2 years that I was away from their network, T-Mobile HAS been proactive and aggressive in expanding its coverage and improving its quality, at least in Maryland and southern Pennsylvania.

Also, with the extremely aggressive bidding T-Mo engaged in during the FCC's recent spectrum auction, T-Mo has acquired TONS of new spectrum and bandwidth. Look for MAJOR expansion of their network over the next year or 2. And by a year from now, they'll be rolling out HSDPA/UMTS service in their newly acquired 1700 mhz band.

All of this information is public knowledge. Research the spectrum auction that was held in August/September to learn more.
Quote:
I got insurance on my phone. I am with Cingular
You should call customer service and verify that, because you're in for a big surprise if you try to put in a claim! I have gone to numerous Cingular corporate-owned stores, and have inquired about the insurance. All locations told me the same thing: Cingular and Lock/Line do NOT insure BlackBerries! This is also confirmed on Cingular's website, in their List of Ineligible Devices. As you can clearly see, they will NOT insure ANY .

If the sales consultant that activated your phone added insurance onto the account, they did so in error, and the fact that it's present on your plan does NOT mean Cingular and Lock/Line will actually HONOR the insurance should you have a problem. They refuse to insure ANY phone with a full (unsubsidied) retail price of $300.00 or more, which is one of the major reasons I won't use Cingular as my carrier!

The only way for Cingular subscribers to insure their s is to use a 3rd party insurance agency that sells cell phone policies directly to the consumer. There are only 2 such agencies that I know of, and Mobile Protech (the first such agency to offer cell phone insurance directly to consumers) might not actually pay claims that they receive.
Quote:
Use Google talk to hook up with all your IM clients
I'll just wait for RIM's official AIM client. The official RIM YM client works marvelously! It's a shame Cingular subscribers can't use it!
Quote:
I am not experiencing many dropped calls.. if any.
The same can NOT be said for the people I know in MD that use Cingular! Then again, our market may have more people accessing the system at one time than the market you're in. Cingular probably has too many subscribers here, and they're probably putting a strain on the network.
Quote:
NOw, Sprint on the other hand.. holy crap... every other call it would drop for me.
And that's exactly what Sprint has done to Nextel's network post-merger. A network that used to be solid as a rock and reliable as can be is now rapidly degenerating to give the level of service Sprint is infamous for.
Quote:
Each to its own I guess. Whatever works best for you.
Yep. I'm just using what works best in my market for meeting my needs.
Quote:
Originally Posted by BMWITHABB
Hey Jack, you know that's funny, because I noticed that there is no insurance policy, which is crazy.
It's beyond crazy. It's completely, totally insane, is what it is!
Quote:
Now I bought my phone from Letstalk.com, so with the rebate I will get in about 4 months, my 8700c will cost me nothing, but it's going to be a pain making sure I don't lose or break my phone. It was cheaper for me to get the phone from Let's Talk, because Cingular wanted to charge $350.00 and let's talk was more than 50% less (with the 2 year agreement of course).
I'd say that's a good deal, except that it carries a high price in another way: That 2-year contract! I have horrible luck with those! When I signed a 2-year contract w/ AT&T Wireless, the customer service people slowly went from treating me great to treating me like crap!

And with Nextel, after being with them for a year and being totally satisfied, I renewed for 2 years, and what did they do? They merged with (i.e. were bought out by) mother frakkin' SPRINT!

So, as of now, I am COMPLETELY done with 2-year contracts! I'll pay more for the phone to get a 1-year term instead. Too much can change in 2 trips 'round the sun.
Quote:
I also wanted to get the 8703e, because of the modem feature, but reading about that, I'm glad I didn't, the prices of the plans are already expensive, not to mention all the extras.
Verizon's plans are more reasonable than they used to be. But the big V is just too controlling about what you can and can't do with your phone. I didn't want to find out that some of the syncing features of the had been removed to force me to send data to myself via MMS just so Verzon could make more money off of me!
Quote:
Now when I downloaded Yahoo Messenger onto my phone I noticed it didn't work as well, but when I used it via Cingular's browser, I had no problem, except that you have to wait and check for messages just to see if you get replies back. Now I have the Yahoo Messenger application on my phone and I don't know how to delete the program from my application menu. I tried using Desktop Manager, but it claims that nothing has been downloaded on my phone, so what can I do?
I haven't had to remove YM, so I'm not entirely sure. As for using it through the browser, I tried that only once on Nextel. Couldn't get it to work.
Quote:
Thanks for the advice!
No problem!

And merry Christmas to anyone reading this post today!
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Old 12-25-2006, 05:55 PM   #19 (permalink)
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what is everyones favorite client for AIM on the 8700c? thanks in advance.

Im looking for a good one for my bb as it is preyty important to me.
I used to haev the sidekick 3, but i needed to get the BB for work!
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Old 12-25-2006, 07:20 PM   #20 (permalink)
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Cingulr does not offer insurance for any Blackberry. And This includes internal ATT owned units. They do for other cell phones. If they break it's up to the user to replace it unless it's still under warrantee
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