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mugwee 12-27-2006 02:19 PM

cannot Sync
I have had a BB7100g for about five months and I have never been able to sync with Outlokk. I just downloaded the 4.2 desktop and I was able to do a backup but still could not Synchronize. As soon as I try I get an unknown error message. Any thoughts or recomendations would be greatly appreciated. I read about a possible corrupt file attachments in your appointments but could not locat anything.


dgray8 12-27-2006 07:18 PM

what is the exact error message?

dgray8 12-27-2006 07:28 PM

what you should do.
Blackberry Desktop Manager>
Configuration tab>
Configure Sync>
Highlight address book>
Click choose>
Make sure Microsoft Outlook is highlight>
at the bottom under Folder Name, make sure there is an entry looking something like this example (only an example for address book)

Mailbox- last name, first name\Contacts

other entries should have calendar, notes, or tasks at the end in place of contacts.

If that doesn't work let us know.

mugwee 12-28-2006 09:49 AM

As soon as I hit configure sync, a box with a red and white X pops up saying unknown error reported.

JSanders 12-29-2006 11:03 AM

I would first try UNinstalling your desktop manager and reinstalling it.

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