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Old 12-28-2006, 12:19 PM   #1 (permalink)
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Default Security Timeout- locks when active?!

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Have a user who has a 7100 blackberry and complains that even if they are doing things on their blackberry, it locks out after 20 minutes.

We have a 20 minute lockout forced from the BES. But, nonetheless can't the blackberry detect when it is active and that it should lock up when being used/typed on? Thanks!
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Old 12-28-2006, 12:27 PM   #2 (permalink)
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That sounds more like User Error than anything. I find it hard to believe that the BB would lock even when it's being typed on. By user error I'd say he's being the typical user and claiming it's locking while he's typing even though it's probably not, however he says it will so you'll fix it sooner.

Tell him to slam his hand in a drawer or something.
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Old 01-02-2007, 08:14 AM   #3 (permalink)
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I'm pretty sure it isn't a user issue as I have now seen the issue myself where I'm typing on his blackberry and it after about 10 minutes (what the security timeout is set to) it will lock out even if I'm still typing...Any ideas?
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