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Angry 12-28-2006 07:12 PM

Password Problem
I have just started to lock the hand held and when I went to Sync with the desktop I have used up 9/10 chances for the password and it hasn't accepted the password. What can I do to get to allow the hand held to sync??


dgray8 12-28-2006 07:17 PM

rule one on must press the key twice in a row quickly if your password consists of the second letter on the key.

example: test (the s would involve 2 quick pushes of the a/s key)...while tea (one push of each key)

Angry 12-28-2006 07:21 PM

I have just numbers in the password and has worked just fine till I tried to sinc. If I use my # 10 chance what do I wipe out on the Blackberry??


John Clark 12-28-2006 07:22 PM

only ALL your data....

Angry 12-28-2006 07:27 PM

Will I need to reset everything (e-mail accounts) etc or just the data that I can re sinc from the desktop. I only have had the blackberry a few weeks.


John Clark 12-28-2006 07:30 PM

Since I've never done the wrong password wipe, myself, before I'm not sure. I'm pretty sure it's just like the "wipe handheld" option under Security settings. If you have a recent full backup you should be able to restore the full backup. You may or may not have to resend service books, etc. It will leave all the apps on the device and the OS untouched but without any of your data in them.

Angry 12-28-2006 07:33 PM

Thanks, is there anyone to call to get answers about this problem. I have called Aliant but they have no answers.

Angry but feeling a bit better with these answers!

John Clark 12-28-2006 07:40 PM

Do you have a recent backup? If you can't remember your password then you're kind of stuck. Let it wipe and restore your backup.

dgray8 12-28-2006 08:13 PM

would have to resend service books to reestablish email accts going to the BB....if you can sync calendar/contacts w/ your desktop then no worries on that

dgray8 12-28-2006 08:14 PM

hopefully you hadn't paid for any 3rd party apps......not sure what rules would apply to reloading those....unless you did a backup like John Clark said

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