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Old 01-03-2007, 01:02 AM   #1 (permalink)
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Default This is annoying! JVM 120 Error

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Got home from work, all was well until I realized that while this phone worked the way it should (notice I didnt say perfectly) all of a sudden I see it says JVM 120 error.

I take out the battery thinking a boot would fix it. Wroooong.

I call Nextel, they say its a bad chip and to take it to the store closest to me... about 15 minutes away.

I read this forum and see this is a common problem with these things.

I cannot go to the store closest to me because they stopped fixing phones as their one tech went home.

I call the next closest store... 30 minutes away and they tell me ti talk to the tech, he gets on the phone and says its a bad chip, he has only one 7100i there, and I can make it there for the swap.

Get to the store and find it full (at 7PM) and I stand there and wait, get your name on a screen that holds a long list. I then get told they stopped accepting phones to work on before I got there.

I told them I just drove 30 minutes because their tech said he would do it.

Back to waiting and I tell them just to give me the phone and Ill takce care of the programming myself.

The person in fron of me gets told that the tach is backed up and it will take at least an hour to get to it, but not to be there any later than 45 minutes because thats when they lock the doors.

They finally get to me, the tech takes 5 minutes and they hand me a phone.

Overall, poor customer service, poor attitudes, and a poor product.

Too bad they are the only game in town for what I need......
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Old 01-03-2007, 06:19 AM   #2 (permalink)
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That error is "An error was detected in the font engine system on the device. Extract the current (post-reset) BUGDISP and EVENTLOG." (see Livelink - Redirection)

Your best bet is to reload the OS.
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Old 01-03-2007, 07:17 AM   #3 (permalink)
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Quote:
Originally Posted by JerryD
That error is "An error was detected in the font engine system on the device. Extract the current (post-reset) BUGDISP and EVENTLOG." (see Livelink - Redirection)

Your best bet is to reload the OS.
he got a new device so your advice is null. But the error is not just a font error. It happens after uninstalling a java program as well.
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Old 01-03-2007, 11:08 AM   #4 (permalink)
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It is free to swap the device.
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Old 01-03-2007, 09:43 PM   #5 (permalink)
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According to others here, and the Nextel techs, it is a chip error.

While you may be able to get the device working again, this fatal flaw will reappear.

I wish they made these sturdier, but this product seems like a failed design effort. I hate the way you even look at the case funny, then it scratches or the paint just falls off.

If they had a better one in the same form factor, I would have paid for the better device.
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Old 01-03-2007, 09:44 PM   #6 (permalink)
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Quote:
Originally Posted by southwestcomm
It is free to swap the device.

I guess I better get insurance on it, I bet it will happen 1 day after a year is up then Im stuck...... I doubt they would swap it free then!
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Old 01-04-2007, 12:05 AM   #7 (permalink)
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The JVM 102 error does not require insurance to swap it - for now.
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Old 01-04-2007, 08:15 AM   #8 (permalink)
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You can fix that JVM error by reloading the handheld software back onto the device via app loader (desktop manager)...happened to me and thats how I fixed it....
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Old 01-04-2007, 12:37 PM   #9 (permalink)
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Quote:
Originally Posted by drf
You can fix that JVM error by reloading the handheld software back onto the device via app loader (desktop manager)...happened to me and thats how I fixed it....
same here and have never had another issue with it. It is usually caused when an app doesnt delete properly
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Old 01-04-2007, 09:21 PM   #10 (permalink)
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Ho do you do that when the device will not connect to the apploader?


I could not connect with the error, and the reset Nextel told me to try to see if it would connect did not work either.

On the positive side, the speaker in this replacement phone is MUCH louder that the original one I had.
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Old 01-04-2007, 09:28 PM   #11 (permalink)
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Run Javaloader (included in JL_CMDER). It will wipe out the OS and Applications. Then Application Loader can see it and reload the OS.
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Old 01-05-2007, 09:00 AM   #12 (permalink)
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Quote:
Originally Posted by NJBlackBerry
Run Javaloader (included in JL_CMDER). It will wipe out the OS and Applications. Then Application Loader can see it and reload the OS.
Yep. I wiped mine with JavaLoader after a JVM 102 and reloaded and restored. I haven't had a problem since. I'm more careful about loading apps just to try them. I think if I erased an app, I'd wipe and reload to avoid problems.
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