Originally Posted by bird95134
I was doing some testing with BES activations. I perform wipe handheld operations all the time. On a particular 8700c, one I have used for some time now, I went to do a wipe handheld. Typed in "blackberry", and the hourglass and "Erasing data" message appeared (normal).
However, the device just sits at a white screen, with a spinning hour glass -- been doing this for over an hour (wipe operations have always taken about 3 to 4 minutes). After an hour, I removed the battery and replaced. Same state. The LED indicator is flashing more rapidly than usual. Tried connecting to desk top manager and reload. It sees the device (USB, and PIN number is displayed), but the upgrade/reload of JVM does not proceed past search "Connecting to the device JVM...).
Took SIM card out, same symptoms. Any ideas?? Was it time for the device to die?? ANy ideas would be appreciated.
Content protection was enabled. the worst thing you could have done was take the battery out during the wipe. leave it for 3-4 hours and hope it comes back to life. if not, you may have to try to reload the software on the handheld.