Originally Posted by NJBlackBerry
You mention an unlimited data plan - is this a BlackBerry Data Plan or a 3G/GPRS data plan.
If you have a BlackBerry Data Plan, you should call back O2 (and find a different person in customer support) to make sure your account is properly provisioned. Ask O2 BlackBerry Support to resent the service books to your handheld.
Thanks for your speedy reply. I'm on the "BlackBerry Internet Solution from O2 Unlimited" so presumably I'm on the first one that you mentioned. Mind you, it's a data only tariff, so no voice / texts included (presumably I can call & text but these will be charged on a metered basis) - but this should not affect the fact that there is no browser there! Quite the opposite in fact.
I'll try calling someone else again.