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-   -   Cannot delete some emails on 8700 T-Mobile (http://www.blackberryforums.com/general-legacy-device-discussion/62807-cannot-delete-some-emails-8700-t-mobile.html)

tnafe 01-25-2007 02:29 PM

Cannot delete some emails on 8700 T-Mobile
 
I have an 8700c with T-mobile service. Initially I had issues with connections to my corporate email but all seems to be working ok at this time. My problem is I have 3 emails dated back in late July that I cannot seem to delete off the device. They are seemingly stuck in my inbox.

Does anyone have any ideas how to get rid of these emails? I'd prefer not to wipe the system if possible.

Thanks,
Tim

JSanders 01-25-2007 02:42 PM

Have you looked in your saved mail? Mail > View Saved Messages.

tnafe 01-25-2007 03:06 PM

Yes and these same emails are locked in the saved folder as well with no ability to delete them with normal functions.

srbianats 01-25-2007 03:48 PM

I had the same problem with trying to delete messages. I had to shut down, remove batery then install battery and boot. Messages were gone. Started to have this problem after upgrading to cingular's 4.1.0.529. This has happened on a couple of times.

bigberry 01-25-2007 04:56 PM

i am having exactly the same trouble on my 8700f, none of them are in my saved messages folder.

I have tried to reboot two or three times but no luck, i thought i was going mad until i read this, has anybody got any ideas?

Any help would be much appreciated.

bigberry 01-26-2007 09:07 AM

I have removed the messages of my 8700f, i might have missed a quick and easy way, but this worked.
i backed up my bb using the backup and restore tab on the desktop manager.

When this was done i clicked on the advanced button which brings up a screen split into two, one side is called desktop file databases, the other is called device databases, i deleted the messages out of the desktop databases side, and saved the changes to the back up file.

On my 8700 i opened options/security options/general settings, opened the menu and selected wipe the device, when it had finnished my bb rebooted.

I then restored my data via the dektop manager, it displayed a message asking if i wanted to overwrite the databases on my device with the back up versions, clicked yes.

My bb is back exactly how it was and the messages have gone.

I lost no third party apps, the only thing i lost were the RSS feeds on pocketday.


Long winded i think, but i'm new to using the bb and it worked for me.

If anyone knows any better/quicker way can they post it.

takeshi 01-26-2007 10:16 AM

That method has always worked for me and is probably the best option in the relevant RIM knowledgebase article (you can also try wiping or a new enterprise activation according to the article).

bigberry 01-26-2007 11:58 AM

Thanks for that, it may be a dumb question, you say it is the best option in the relevant RIM knowledgebase article, are these articles published and where can i find thesm?

tnafe 01-31-2007 11:41 AM

Quote:

Originally Posted by bigberry
I have removed the messages of my 8700f, i might have missed a quick and easy way, but this worked.
i backed up my bb using the backup and restore tab on the desktop manager.

When this was done i clicked on the advanced button which brings up a screen split into two, one side is called desktop file databases, the other is called device databases, i deleted the messages out of the desktop databases side, and saved the changes to the back up file.

On my 8700 i opened options/security options/general settings, opened the menu and selected wipe the device, when it had finnished my bb rebooted.

I then restored my data via the dektop manager, it displayed a message asking if i wanted to overwrite the databases on my device with the back up versions, clicked yes.

My bb is back exactly how it was and the messages have gone.

I lost no third party apps, the only thing i lost were the RSS feeds on pocketday.


Long winded i think, but i'm new to using the bb and it worked for me.

If anyone knows any better/quicker way can they post it.


This worked great! I was a little concerned about the enterprise activation after I wiped my Blackberry, but everything came up just fine.

Thanks a ton for your help!!


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