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Old 02-16-2007, 11:55 AM   #1 (permalink)
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Default can't delete one email on BB

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There is one email on my BB that I can't delete. I've tried a hard reset. I've also emptied my inbox. This single email continues to show up on my BB.

Delete prior won't get rid of it. When I try to delete it, it just stays in my BB.

I've deleted it from outlook. For some reason, the email shows up twice in my outlook, but I deleted both and it still won't go away.
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Old 02-16-2007, 12:58 PM   #2 (permalink)
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Check the RIM knowledgebase. There's an article that specifically deals with this issue and provides several approaches to resolve the matter. I recommend using the method that uses the backup utility in Desktop Manager.
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Old 02-16-2007, 01:35 PM   #3 (permalink)
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do you have link? I couldn't find the article you mention
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Old 02-16-2007, 01:48 PM   #4 (permalink)
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I think I solved this. I went into back-up and cleared the messages.
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