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Old 02-16-2007, 02:00 PM   #1 (permalink)
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Default Vista Sync and Internal Error 2738 on Desktop Manager 4.2 Install

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I've read elsewhere on this forum that you need desktop manager v4.2 in order to be able to sync my 8703e with Vista. But every time I try to uninstall v4.1 of the desktop manager software I get an "internal error 2738" error message. Same error message comes up when I try to install v4.2

I've read elsewhere that that error message means that the uninstall/install handler can't get access to a VB script and that I should download Microsoft's VB script 5.6 from Microsoft's web site. I can't find a VB script 5.6 download for Vista; the download and installation of VB script 5.6 for XP doesn't solve my "internal error 2738" problem.

Any suggestions.

Thanks.

Charlie
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Old 02-16-2007, 04:49 PM   #2 (permalink)
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Try install/uninstalling using the Run as Administrator option.
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Old 02-16-2007, 07:56 PM   #3 (permalink)
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Actually, as a lark, I tried to sync my BBerry with desk manager 4.1 on my Vista machine and, voila, it worked.

Charlie
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