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Old 02-20-2007, 03:11 PM   #1 (permalink)
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Default 8800 on Cingular -- MMS and Cingular browser

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Has anyone gotten MMS to work on their 8800? I have a couple of messages I've received one and it just says "unable to retrieve content." When I try to send, I get a red X. I can take my SIM and put it into a Razr or 8525 and MMS send and receive works just fine.

Also, the MEdianet browser can't open any pages -- all I get is "Unable to connect to the Internet, please try again later." I resent the BIS service books, and still no luck. While I'm on BES and use the that browser most of the time, sometimes the other one is handy.

I haven't tried customer service yet, but at the store when I picked it up last night, they said MMS wouldn't work unless I bought a MMS plan, which doesn't make sense.

Thanks.
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Old 02-20-2007, 03:28 PM   #2 (permalink)
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Quote:
Originally Posted by phonemonkey
Has anyone gotten MMS to work on their 8800? I have a couple of messages I've received one and it just says "unable to retrieve content." When I try to send, I get a red X. I can take my SIM and put it into a Razr or 8525 and MMS send and receive works just fine.

Also, the MEdianet browser can't open any pages -- all I get is "Unable to connect to the Internet, please try again later." I resent the BIS service books, and still no luck. While I'm on BES and use the that browser most of the time, sometimes the other one is handy.

I haven't tried customer service yet, but at the store when I picked it up last night, they said MMS wouldn't work unless I bought a MMS plan, which doesn't make sense.

Thanks.
MMS is a pay per use also. I did try it once I changed from the 8700 to the Pearl and the MMS worked and the 8800 should work too. What i am thinking is that may be you need to check your BES policy as it might not allow MMS.
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Old 02-20-2007, 03:32 PM   #3 (permalink)
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I think the trick for MMS on the Pearl used to be to fill in the TCP/IP settings?

See:

http://www.blackberryforums.com/gene...t=cingular+mms
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Old 02-20-2007, 03:56 PM   #4 (permalink)
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Your account needs to be provisioned correctly with Cingular. See the post above as it details the process.
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Old 02-20-2007, 03:57 PM   #5 (permalink)
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It is part of your texting package and should work, haven't received any yet.
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Old 02-20-2007, 04:20 PM   #6 (permalink)
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If I can send/receive MMS with a non-BB device, wouldn't it make sense that my account is provisioned properly?

I did try the APN info mentioned in the link (my 8800 had internet.com with no username or password filled in) and it didn't help the MMS or MEdianet problem. A colleague's Pearl has the wap.cingular APN filled in and it doesn't work there either. His SIM in a non-BB phone works for MMS.

His MEdianet browser works fine, also with BES and BIS present. So weird.
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Old 02-20-2007, 04:34 PM   #7 (permalink)
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Quote:
Originally Posted by phonemonkey
If I can send/receive MMS with a non-BB device, wouldn't it make sense that my account is provisioned properly?
Nope. As with everything Blackberry, there are specific plans/options/settings for a Blackberry account that are different from every other type of phone. The fact that you can send/receive from every other type of device is EXACTLY what should be tipping you off to the fact that your account isn't set up properly.

Read. The. Thread. Please.

It explains everything, including what Cingular needs to do when you call them to set up your account properly. Talk to their Blackberry tech support, and they should be able to set you up. I called with instructions in hand, and they were already WAY ahead of me. Knew exactly what to do. Took 5 minutes, tops.
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Old 02-20-2007, 04:35 PM   #8 (permalink)
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http://www.blackberryforums.com/gene...t=cingular+mms
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Old 02-20-2007, 04:37 PM   #9 (permalink)
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First, with regard to plans: I have a data plan (but one that's NOT all inclusive with MMS and SMS), and I pay for the additional SMS and MMS packages on a monthly basis SEPARATELY.

Second, my TCP settings are: APN: "wap.cingular" with the Username as (all caps) "WAP@CINGULAR.COM", with password "cingular1".
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Old 02-20-2007, 04:58 PM   #10 (permalink)
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Default it worked!

Hey guys, I just entered in the settings on my 8800 and i sent myself an MMS. Totally worked
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Old 02-20-2007, 06:23 PM   #11 (permalink)
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Quote:
Originally Posted by mas90guru
First, with regard to plans: I have a data plan (but one that's NOT all inclusive with MMS and SMS), and I pay for the additional SMS and MMS packages on a monthly basis SEPARATELY.
fyi...theres a package for Blackberry handhelds on Cingular, beginning with the Pearl, that has both SMS and MMS. 1000 messages, all in.

Don't remember the code for it, but it does exist.
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Old 02-20-2007, 11:38 PM   #12 (permalink)
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The MEdia net browser randomly started working earlier this evening. MMS though is still broken, and is getting messy.

I called Cingular tech support, and they tried resending service books for MMS, restarting the device, deleting the MMS service books and re-registering, and no success for send or receive. The two options I was then given were to return the device and try another one, or wipe the device and try the processes again.

The rep then checked with his supervisor, and said, "there's a network problem preventing Pearls and possibly 8800s in certain markets from using MMS. It's actually been going on for a couple of months." When I asked for the Cingular ticket information regarding the problem/outage, they said there wasn't one because it was actually a BlackBerry network issue, and they didn't have the RIM ticket numbers. They told me my only option is to call RIM support and see if they can provide a solution.

A coworker who got new Cingular service last week with a Pearl also is unable to send or receive MMS. Cingular said if I can remove either SIM and send MMS on a non-BlackBerry device, then it has nothing to do with our account or SIM, but is due to this mysterious BlackBerry network problem. Cingular created a ticket for both handhelds and told us to give the ticket number to RIM when calling them.

I'm waiting on hold with RIM now, but may just try again in the morning.
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Old 02-20-2007, 11:41 PM   #13 (permalink)
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Also -- the TCP APN still says the out-of-the-box default of internet.com with no username or password. Cingular said the values on this screen didn't matter either for MEdianet or MMS, and that changing them wouldn't do anything.
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Old 02-21-2007, 10:37 AM   #14 (permalink)
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Angry RIM says no MMS

I spoke with RIM support, and they say there is an ongoing problem with BlackBerry MMS with Cingular. They gave me a RIM case number (not a SDR, which they said wasn't available) and said there was no information as to when or if the problem would be fixed. RIM wasn't sure why it works for some people and not others, but said it wasn't a geographical (account market or user location) problem.

Since it does work for some people and not others, Cingular is willing to exchange this 8800 for another one and see if that one works or not. And it's nothing IT Policy related, since disabling MMS via BES results in MMS-related options being hidden from the user, and the only thing the IT Policy on this device mandates is that a device password be set.

This one isn't a PEBKAC or Layer 8 issue, Pizzle.

Last edited by phonemonkey : 02-21-2007 at 10:39 AM.
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Old 02-21-2007, 11:55 AM   #15 (permalink)
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Default not true

I changed my TCP setting to wap.cingular etc.... and I was able to send and receive MMS. Now maybe its a total coincidence that it started working at that exact time but I doubt it haha. I have the 3000 message plan and all i did was change the TCP settings. Has anyone got to work besides me?
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Old 02-21-2007, 12:18 PM   #16 (permalink)
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Quote:
Originally Posted by phonemonkey
I spoke with RIM support, and they say there is an ongoing problem with BlackBerry MMS with Cingular. They gave me a RIM case number (not a SDR, which they said wasn't available) and said there was no information as to when or if the problem would be fixed. RIM wasn't sure why it works for some people and not others, but said it wasn't a geographical (account market or user location) problem.
I'm in NYC and my mms work on my pearl. Do you have the messaging package? I have the starter package that includes it all (text, mms, etc.) for 4.99. They also have a bigger package that's like 3000 or something..Cingular is different with text and mms.
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Old 02-21-2007, 02:09 PM   #17 (permalink)
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Quote:
Originally Posted by jprincipe
I changed my TCP setting to wap.cingular etc.... and I was able to send and receive MMS. Now maybe its a total coincidence that it started working at that exact time but I doubt it haha. I have the 3000 message plan and all i did was change the TCP settings. Has anyone got to work besides me?
Are you on a BES?

As for needing a MMS or other messaging plan in order for things to work, both Cingular and RIM say that is not the case. Cingular has pay-as-you-go SMS/MMS that (again, according the their tech support) is enabled by default.

In the case of the 8800, there is a 200 message plan on that line, the Pearl only has pay-as-you-go. So the 8800 should be working, but regardless of the APN, it doesn't. And both companies insist that this "network issue" is preventing any 4.2 handheld from reliably using MMS.

The store where I purchased the 8800 will have their stock replenished next week, and we'll see then if a different handheld makes any difference. I'd love for someone at RIM to provide details about the case number that RIM support told me was tracking this issue, but I have a feeling it's something that only Cingular and RIM higher-ups are in the loop on.
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Old 02-21-2007, 06:41 PM   #18 (permalink)
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Im on the 29.99 personal email blackberry unlimited plan? is that BES or BIS?
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Old 02-21-2007, 06:52 PM   #19 (permalink)
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Just changed the TCP settings and resent service books. No dice. Still does not work.
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