Originally Posted by baconismidog
For those who are not eligible for an upgrade:
I was not eligible. I tried 3 times to get the pearl for free from Amazon. I was bumming. So I called Cingular and told them my story. My phone does not work well and I was [important -->] very dissapointed with the phone. I also stated that I wanted a PDA (my work has up to this point provided me with Blackberries) and wanted to make sure I got all the email and bells and whistles including unlimited data plan (they could see that I had been trying to sign up for this plan in the failed Amazon requests).
So, either they (a) did not want to loose my business (b) saw a $40 jump per month with the data plan or (c) just wear their hearts on their corporate sleeves, they were very happy to put me up for renewal immediately. I was not up for 4 months otherwise.
I was extremely EXTREMELY happy with their customer service. The people I spoke with were knowledgable, prompt, and seemingly on my side throughout the whole thing.
Thumbs up to Cingular.
Now go get your renewal authorizations! [Cingular 1-800-331-0500]
Just to let you guys know, I was just messing aroudn with my account on cingular.com and noticed the link at the bottom that says "Upgrade Phone", so i clicked it, and was amazed to find that I was eligible for an upgrade, and could then buy a phone at the SIGN UP price, as long as I extend my contract for two years.
Note that I have more than 10 months left on my two year contract. I called the customer rep to add my blackberry plan back on, and she said that it sometimes depended on people's credit history (?).
Have no idea - but I suggest you try it in your account and see what happens.