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Old 02-20-2007, 11:15 PM   #1 (permalink)
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Default DST patch on 8700c

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I have a BB 8700c and I just tried to install the DST patch OTA (on my blackberry browser, I went to blackberry.com/dst2007 and then there was an option to download the patch, which I did) and then when it completed, I did a hard reset. I know the sites say to allow between 15-20 minutes for the patch to update. Well, the device reset within the normal startup time, and when I go to Settings -> Options -> 2007 DST Patch it says "2007 DST Patch Manager Running" and it has been about half hour, if not more. It just keeps saying that, no change at all.

Current set up is an Apple PowerBook G4 1.67ghZ (too bad I can't install with that...) and a BB 8700c with v4.1.0.194 and Platform 2.0.0.90

Any thoughts or insight would be much appreciated!
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Old 02-20-2007, 11:34 PM   #2 (permalink)
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This won't help probably, but I just did it on my 8703e and it dowlonaded in about 30 seconds, reset and booted back up in less than a minute. When I went to Options, "2007 DST Patch" was at the top of the the screen, just above "About." When I clicked on "2007 DST Patch" it said "2007 DST Patch applied."
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Old 02-21-2007, 06:04 AM   #3 (permalink)
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I downloaded the patch and it was the same thing. I figure is depends on the OS you are using. I would assume you are all running one of the most recent versions. It probably had the patch already applied.
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Old 02-21-2007, 10:48 AM   #4 (permalink)
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I am seeing the same issue with my 8700c. I've purposely left an older version of the OS on my handheld, so I could test the patching options. Handheld OS is 4.1.0.194. I opened a case with RIM, so I will let you know what I find out. I plan on waiting several hours to see if it completes successfully or not.
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Old 02-21-2007, 10:52 AM   #5 (permalink)
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Quote:
Originally Posted by txag94
I am seeing the same issue with my 8700c. I've purposely left an older version of the OS on my handheld, so I could test the patching options. Handheld OS is 4.1.0.194. I opened a case with RIM, so I will let you know what I find out. I plan on waiting several hours to see if it completes successfully or not.
Same OS rev as you and mine has been running for ~ 3 hours now.
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Old 02-21-2007, 11:03 AM   #6 (permalink)
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Quote:
Originally Posted by bostonnerd
Same OS rev as you and mine has been running for ~ 3 hours now.
Greeeeeeeat. Do you have a T-Support agreement, by chance? I was SHOCKED, that I got through immediately when calling. I will give them a call back early afternoon. Let them know this is affecting more people than just me.
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Old 02-21-2007, 11:08 AM   #7 (permalink)
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I'll open something up with our IT folks. Let me know what you find out. I can't tell if this is just stalled (and a reboot will end it) of if it's actually modified anything already.
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Old 02-21-2007, 11:43 AM   #8 (permalink)
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And I finally got an error message saying that "Patch not found: Trying again at...", which is the original reason I called RIM.
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Old 02-21-2007, 11:52 AM   #9 (permalink)
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Quote:
Originally Posted by greggov
I have a BB 8700c and I just tried to install the DST patch OTA (on my blackberry browser, I went to blackberry.com/dst2007 and then there was an option to download the patch, which I did) and then when it completed, I did a hard reset. I know the sites say to allow between 15-20 minutes for the patch to update. Well, the device reset within the normal startup time, and when I go to Settings -> Options -> 2007 DST Patch it says "2007 DST Patch Manager Running" and it has been about half hour, if not more. It just keeps saying that, no change at all.

Current set up is an Apple PowerBook G4 1.67ghZ (too bad I can't install with that...) and a BB 8700c with v4.1.0.194 and Platform 2.0.0.90

Any thoughts or insight would be much appreciated!
Several people in my office tested downloading the patch. I did it following BB's directions to connect to my PC and download from the Internet Explorer. Worked without a hitch. Most of the people who tested by using the device Internet connection ran into the same problems you described. Some didn't. Our conclusion was that it seems more reliable to just connect the USB cable and download the patch from IE.
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Old 02-21-2007, 12:04 PM   #10 (permalink)
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Quote:
Originally Posted by txag94
And I finally got an error message saying that "Patch not found: Trying again at...", which is the original reason I called RIM.
Mine just completed with a request to reboot. Only took 4 plus hours !
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Old 02-21-2007, 12:17 PM   #11 (permalink)
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The reboot ended unceromoniously with a JVM 200 error. Popped the battery and all seems to be fine. Patch shows as being applied.
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Old 02-21-2007, 12:22 PM   #12 (permalink)
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You can look in your Date/Time and then Time zones for Mexico City - New as a way to see if the patch actually applied - there are a few new time zones that are added with the patch.
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Old 02-21-2007, 12:59 PM   #13 (permalink)
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Don't know how to explain this, but I just did the patch OTA. The download took maybe 30 seconds and after the download was complete the "Installation complete" message popped up in about....10 seconds.

I went to Options > 2007 DST Patch and it shows patch applied. And I have the Mexico City - New time zone.

V4.1.0.377 on Cingular.

FWIW.
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Old 02-21-2007, 01:14 PM   #14 (permalink)
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Quote:
Originally Posted by eljefe
Don't know how to explain this, but I just did the patch OTA. The download took maybe 30 seconds and after the download was complete the "Installation complete" message popped up in about....10 seconds.
I had the same experience..
T-mobile 4.1.0.346

No reset, no nothing.. it just took.
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Old 02-21-2007, 03:33 PM   #15 (permalink)
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Quote:
Originally Posted by goaliemn
I had the same experience..
T-mobile 4.1.0.346

No reset, no nothing.. it just took.
It downloaded and installed in less than a minute, but if I go into Options on the blackberry and open DST2007 patch, it tells me patch not found. Back on hold with RIM.
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Old 02-21-2007, 04:05 PM   #16 (permalink)
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And RIM's suggestion was I update all 300+ 8700c's to the latest version of the handheld OS.

OK, I'll get right on that. Maybe I will be done before tomorrow. WHAT THE H3ll kind of answer is that???!!!!
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Old 02-21-2007, 06:45 PM   #17 (permalink)
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Default same patch hang with a 7290, and RIM's solution

device stuck on "2007 DST Patch Manager Running..."

after an impatient 45 minutes of staring at this message we contacted RIM.

They had us enable HTTP Logging & verbose HTTP Logging on the BES...

and then hard reboot the device by removing the SIM & battery.

once the device OS came back up, and we went back into Options | 2007 DST Patch ...

an additional level of information now displayed as far as what the patch manager was doing, this time it flew thru the downloading & percent complete indicators that were previously hidden.

I guess we have to take into affect that all the devices out there are trying to do this at near the same time, so the performance lag in hitting RIM's website for the update files may cause additional delays.
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Old 02-21-2007, 08:50 PM   #18 (permalink)
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well I finally got it to work. i checked on it once or twice and it said something like "cannot connect to website" but i forget the exact error message. I tried once more to redownload before I went to bed (about 1am EST) and when I woke up at 6am, I woke up to a welcome sight... the request to reboot after the installation. I do not know exactly how long it took, but I'd bet on over an hour, at least.

my suggestion would be to just keep trying and hope for the best. it worked for me
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Old 02-22-2007, 08:33 AM   #19 (permalink)
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Quote:
Originally Posted by eljefe
Don't know how to explain this, but I just did the patch OTA. The download took maybe 30 seconds and after the download was complete the "Installation complete" message popped up in about....10 seconds.

I went to Options > 2007 DST Patch and it shows patch applied. And I have the Mexico City - New time zone.

V4.1.0.377 on Cingular.

FWIW.
I thought that version of the OS didn't need the patch.
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