Originally Posted by tjstalcup
My company has had 5 8800s break over the past 2 days.
The problem, the curves of the side, near the bottom of the usb port provide no place to prevent the usb cable from bending back, unlike the nice flat padding surface of the 8700s.
Basically, with one device, it fell off the desk, landed on the usb cable, which bent back and broke the usb connector inside of the BB, which then fell off.
This has basically been the case w/ the other four, all though our Cingular store is more than happy to replace them, I fear that the salesmen, (some of the most technically in-ept and very tough on their BB's) will not last long with their 8800s, which makes me frustrated to know that I will be replacing BB's every week, and we only have 20 users.
Anyone else having this issue?
To see what i'm talking about, plug charger in your 8800, and you will see how flexible the connector is, don't wiggle the usb cord at all!!! It will break very easily.
I have a different take on this. Having to manage 80,000 desktops and 23,000 laptops in my enterprise has taught me this: Make sure the employee knows they are responsible for their device. See, if we just give people things and they don't have a sense of responsibility to ensure it is safe, not torn up or damaged, then incidents like this will happen often. We have over 5000 BB's deployed and we maybe get one or two in for repair every so often - and that is rare. Why? Because if it is determined that the BB was misused or abused in anyway (by management), the employee becomes personally liable for the replacement cost. People tend to take care of company items more when they know that they can be docked pay for misuse or even simple ignorance; No, it's not bliss!
If you get a BlackBerry and use it quite often, there are somethings you should know about its care. If you have it hangin on the edge of a desk where it can fall off and be damaged, I chaulk that up to not being educated about how important your device should be to you. If you are afforded one from work, apparently they feel contacting you at a moments notice is important. Take that into consideration when being lax about its care.
Just my .02 cents.