Originally Posted by KenDallas
I have recently purchased the 8800 for my Cingular service and following are the issues I am having with the device. I wonder if there is something wrong with the phone or perhaps it is something that I might be doing.
- The "phone" cuts in and out while on a call even when there are all five bars on the signal strength. Everyone once in the while (perhaps <10% of my calls) are without the intermittent clicking where I don't have to ask someone to repeat what they might have said. This is very bothersome especially considering the calls that do cut in and out and the ones that dont are all made from the same location (within my apartment)
- There is a very noticeable echo on about 70% - 80% of all calls. This could very well be addressed with a setting which I might be overlooking.
- The ambient light sensor works intermittently. Many times I am outdoors during daytime and the screen brightness fails to adjust making it rather difficult to read the screen.
Hoping that it was the device itself I went back to the Cingular store and obtained a second unit. These three problems are also present with my second unit. If any of you have experienced these problems and have found a fix I would absolutely love to hear from you and how I might be able to address these problems.
Thanks in advance.
As a long time Cingular customer I can say these issues are not normal. Perhaps the Cingular store you are dealing with got a few bad phones from the same batch.
I would take it back, and ask if they have received another shipment, as I know they usually get them frequently. My dealer has been getting about 5 - 8800 models per shipment.
At this point it's just a matter of getting a new phone that works properly, RIM has very good quality control, however these are mass produced like most other products so I would try again, and you will probably get a good one.
In the event you should get another bad phone, I would go to another Cingular store and have them replace it.
I'm sure if you are patient (not easy) and perservere, you will get it done and it will be behind you for good.