BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-07-2007, 07:41 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default JVM Error 102 (7100i)

Please Login to Remove!

I turned my BB off today and got a white screen with the text "JVM Error 102" on it as well as a reset choice. I tried resetting it several times to no avail, then googled the error message. From what I can find it seems as though I need only to reload the software on my device, however this seems to be problematic as the update manager can't connect to the device. It goes through and reads the information off of the device (the device displays some icons on the screen) but then after I pick all of my options (before reloading the OS) it can't seem to connect and I get the error: "the desktop loader cannot connect to the device" and am prompted to try again or cancel.

I've rebooted my workstation a few times as well as the BB, what can I do at this point? My last backup is about 2 weeks old but my address book hasn't changed much so I'm not too worried, I think I can edit the changes in manually.

edit: I searched the forum and didn't see anything other than "keep trying, it'll eventually connect." Is there anything I can do to help this process along?
Offline  
Old 03-07-2007, 08:35 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got a javaloader from another bb forum and managed to wipe and then reinstall the OS. It looks like some of my stuff is missing though and I don't have any service books at all.
Offline  
Old 03-07-2007, 09:29 PM   #3 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Could be the device itself needs to be wiped using JL_CMDR. then reloading the operating system. There are plenty of posts about it! just search for JL_CMDR or Blackberry wipe

Stinsonddog's Blackberry Tips

Search stinsons tips too

Wipe device with JL_CMDR before doing the following


1. Install Desktop Manager (You can skip this if it is already installed)
2. Install firmware package for your device on your pc (You can skip this if it is already installed)
3. Make sure Desktop Manager is not running
4. Start loader.exe for C:\Program Files\Common Files\Research in Motion\AppLoader
5. Click on Next in the Application Loader window
6. Remove the battery from your BB
7. Connect your BB to the USB cable
8. Reinsert the battery
9. The drop down list "Connection:" should now change from COM1 to either USB:UNKNOWN or USB:[BBPIN]. As soon as you see "USB:..." click on Next and Application loader should be able to reconnect to your device. Now you can reload the firmware.

As timing is important for this procedure, it can be possible that you will need to try multiple times Good luck
__________________
ZED 10
Offline  
Old 03-07-2007, 09:35 PM   #4 (permalink)
Knows Where the Search Button Is
 
wdduck's Avatar
 
Join Date: Feb 2005
Model: 8310
Carrier: Centennial Wireless (GSM)
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Take that handset to a Service Center and they will replace it. I have had to do two of them for customers. I might add I am a Sales Manager for a wireless dealer.
__________________
BlackBerry, Gotta Have It!!!

8310 > Pin= 243BAB32
Offline  
Old 03-08-2007, 07:33 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ezrunner
Could be the device itself needs to be wiped using JL_CMDR. then reloading the operating system. There are plenty of posts about it! just search for JL_CMDR or Blackberry wipe

Stinsonddog's Blackberry Tips

Search stinsons tips too

Wipe device with JL_CMDR before doing the following


1. Install Desktop Manager (You can skip this if it is already installed)
2. Install firmware package for your device on your pc (You can skip this if it is already installed)
3. Make sure Desktop Manager is not running
4. Start loader.exe for C:\Program Files\Common Files\Research in Motion\AppLoader
5. Click on Next in the Application Loader window
6. Remove the battery from your BB
7. Connect your BB to the USB cable
8. Reinsert the battery
9. The drop down list "Connection:" should now change from COM1 to either USB:UNKNOWN or USB:[BBPIN]. As soon as you see "USB:..." click on Next and Application loader should be able to reconnect to your device. Now you can reload the firmware.

As timing is important for this procedure, it can be possible that you will need to try multiple times Good luck
As mentioned in my previous post, I got the OS loaded after wiping with JL_CMDR but I'm missing some apps. I don't have any browser installed and it seems as though there are a few other things missing as well. Shouldn't these things have been reloaded with the OS?
Offline  
Old 03-08-2007, 07:38 AM   #6 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

try registering you device on the network. go into options>HRT and select highlighted text and click that should register device and send the needed service books to device and should bring back the missing browser icon
__________________
ZED 10
Offline  
Old 03-08-2007, 07:43 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ezrunner
try registering you device on the network. go into options>HRT and select highlighted text and click that should register device and send the needed service books to device and should bring back the missing browser icon
I registered it a few times already. I even have the service books for the browser, just no browser.

edit:
http://omg-stfu.com/temp/svcbook.JPG
http://omg-stfu.com/temp/apps.JPG
(copy/paste - owned by htaccess)

Last edited by CletusJones : 03-08-2007 at 07:49 AM.
Offline  
Old 03-08-2007, 08:12 AM   #8 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

try pressing the alt key and pressing the trackwheel and select show all icons perhaps the browser is hidden
__________________
ZED 10
Offline  
Old 03-08-2007, 05:53 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ezrunner
try pressing the alt key and pressing the trackwheel and select show all icons perhaps the browser is hidden
when I do that, all I get are the options to move or hide the application.
Offline  
Old 03-08-2007, 07:42 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Chicagoland
Model: 8320
PIN: 24427bba
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got it to work, thanks.
Offline  
Old 03-08-2007, 08:14 PM   #11 (permalink)
New Member
 
NoAhBoDy's Avatar
 
Join Date: Mar 2007
Location: Winterpeg, MB, Canada
Model: 8830
Carrier: MTS
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

another option, that worked for me today, using loader, enter wrong password 10 times and the device will wipe itself...then you can connect.

had the same issue with not being able to connect...
__________________
Hey...where'd my sig go?(#*&%
Offline  
Old 03-08-2007, 10:16 PM   #12 (permalink)
New Member
 
Join Date: Aug 2006
Model: 7100T
Carrier: t-mobile
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Daylight Savings Time Patch

I have run into the dreaded JVM 102 error a number of times on my 7100t. Wiping and reloading the OS has worked everytime.

This time the BES server at work pushed the DST patch causing a reboot of my BB and then the JVM error. When I reloaded the OS I also found that the browser was missing, but had no luck showing hidden icons.

Wiped one more time, and reloaded OS making sure to check all the appropriate boxes in the application loader. Everything appears to be back to normal.

I can't wait to upgrade once TMO releases the 8300 or 88xx with camera and wifi.
Offline  
Old 03-21-2007, 08:32 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Location: Atlanta
Model: 9330
Carrier: Verizon
Posts: 107
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Had a 7100i that had the JVM error.

Got all fired up to run jlcmder...but:

- downloaded 4.1.0.376 OS from nextel site
- installed on PC
- ran desktop mgr which detected update
- DID NOT backup anything
- applied update
- unit came back alive

Just passing it along...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.