BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-09-2007, 11:31 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default oh man, headaches...

Please Login to Remove!

So I'm trying to connect my blackberry device and load the application so I can install jivetalk, then I run into this error as my applications load:

The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator.

What's going on now? sigh....

thanks
Offline  
Old 03-09-2007, 11:42 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Sounds like you don't have the Handheld OS package installed to your computer. If it's 4.2.1.72 Get it here:https://www.blackberry.com/Downloads...E4F82F9F00E7D4
Offline  
Old 03-09-2007, 11:46 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

once again, you've been a great help. I appreciate it.

I'll let you know how it goes. Hopefully... well...
Offline  
Old 03-09-2007, 11:59 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok John, I've got it working now :D

Now how do I load the files of jivetalk onto my blackberry? Thanks
Offline  
Old 03-10-2007, 12:02 AM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Personally, never used JiveTalk. If you have .alx and .cod's put them all in a folder somewhere you won't delete them. Then use Application loader and the "add" button and browse to the .alx file. Finish the installation.

If they're .jar or .jad, those are loaded through the BB Browser OTA.

Did you get the BBMessenger to install too?
Offline  
Old 03-10-2007, 12:04 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No I haven't gotten BB messenger on there yet, Once I add jivetalk, I'll reinstall the OS and hopefully it's smooth sailing from there.

I'm going to try it now, thanks John.
Offline  
Old 03-10-2007, 12:06 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the jivetalk folder on my desktop right now and in it are two files .alx and .cod

when I click add and go to my desktop, it doesn't show the jive talk folder there.
Offline  
Old 03-10-2007, 12:06 AM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

If you installed the OS package to the PC you should see a list of applications with checkboxes. I don't have the 8800 so I can't test myself but you should have a line for Blackberry Messenger and a check box. Just check it.
Offline  
Old 03-10-2007, 12:07 AM   #9 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Put the folder somewhere else. I have a separate folder in My Documents for BB software. If you delete the folder, the next time you connect the BB to app loader the app will be deleted.
Offline  
Old 03-10-2007, 12:10 AM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i just created a folder called "blackberry software" in my documents.

When I click add, it sees the folder, but when I click on it, there is nothing on the inside.

How do I solve that? I know I know, it's late once again.
Offline  
Old 03-10-2007, 12:17 AM   #11 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Move the .alx file and the .cod for JiveTalk in there and use the "add" button in Application Loader. You only have to add the associated .alx file. The .alx file tells the Desktop Manager to load the .cod file to the BB.

Last edited by John Clark : 03-10-2007 at 12:20 AM.
Offline  
Old 03-10-2007, 12:18 AM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Working! thanks!

I found out that I needed to remove those .alx and .cod files from the jivetalk folder and put it into the "blackberry softwares" folder.

Awesome.

Thanks a bunch
Offline  
Old 03-10-2007, 12:19 AM   #13 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

uh....duh! J/K....had to say it though! Glad you're going!
Offline  
Old 03-10-2007, 12:21 AM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

lol yeah, I know I know...

I'll get it right next time hopefully...

stupid me.

thanks a bunch, you always help me out!
Offline  
Old 03-10-2007, 12:37 AM   #15 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Nah...not stupid...it was just a razz.
Offline  
Old 03-10-2007, 12:39 AM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey John, guess what?

So I'm not receiving any messages on both blackberry messenger OR jivetalk (aim and hotmail)

funny huh?

what the heck am I doing wrong?
Offline  
Old 03-10-2007, 12:41 AM   #17 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Did you get the right version of BBMessenger installed? Was there a version in the apploader?
Offline  
Old 03-10-2007, 12:43 AM   #18 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yeah it was the same version that came when I first got the phone, and it worked at first.

Did I do something in the settings? BTW, jive talk is working now for some odd reason after a restart.

I think I'm just going to give up until my replacement arrives next week from Amazon.
Offline  
Old 03-10-2007, 01:35 AM   #19 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

That is the version you need installed. Don't install the OTA version. It won't work.
Offline  
Old 03-10-2007, 03:20 AM   #20 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 274
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

you're not going to believe this...

I changed my bb messenger name and now it works.

Before it was:

Hi I are be Hieu, Hewbie you?

and then I changed it to

Hewbie and now it works...

I wonder if it had to do something with the ? i had after my name...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.